Such and easy fast experience!
Such and easy fast experience! Quick response and awesome customer service!
About ŌURA
Data updated- Website
- ouraring.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 244 reviews
- Replies to negative
- 0% (0/68)
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About this business
Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.Is ŌURA legit?
ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.What people say
The agent was prepared
The agent was prepared, succinct in delivering his resolution, polite and just great.
My experience was great
My experience was great, team member was able to review my issue resolve it in a timely manner & had great communication.
Quick response and follow up
Quick response and follow up. Happy with customer Support.
Horrible data tracking
Horrible data tracking, even worse customer service. Don’t recommend wasting your money.
I am incredibly disappointed with both…
I am incredibly disappointed with both the reliability of my Oura Ring and, more importantly, the customer service I have received. My ring is only around six months old, yet it has become unusable due to a known issue that Oura has acknowledged. The ring connects and charges correctly, but no data is recorded in the app, and I have been told there is currently no workaround available. What has been most frustrating is the lack of support. There is no telephone number to speak to anyone, so I have spent hours communicating through an AI chatbot and live chat. While the support staff have been polite, they have repeatedly acknowledged the issue without providing any meaningful resolution, timeframe, or remedy. I was told my case had been escalated to a senior team member, prioritised, and moved to email, and that I would receive an email update. Unfortunately, that email never arrived, leaving me having to chase Oura yet again. For a premium product that also requires an ongoing subscription, I expected a far higher standard of customer service. I appreciate that software issues can happen, but leaving customers with an expensive product that cannot perform its core advertised function, while offering no workaround, no clear communication, and repeatedly failing to follow through on promised updates, is simply not acceptable. After exhausting Oura’s customer support channels, I now feel I have had no choice but to seek advice from Citizens Advice regarding my consumer rights. I never expected to have to consider this over a product that is only six months old. I sincerely hope Oura improves both the reliability of its products and the standard of its customer support, because my experience has been extremely disappointing.
This is the second time I’ve purchased…
This is the second time I’ve purchased a ring from Aura, and I’ve never had any issues until now. I recently returned one of my rings and requested a refund. As of today, it has been 41 business days since my return was processed, and I still have not received my refund. I’ve reached out to customer support multiple times, but each time I’m only told that there is no time frame for when my refund will be issued. This is extremely frustrating, especially considering how long I’ve already been waiting.
I was worried for no reason!
I was honestly a bit worried after reading some negative reviews on Trustpilot and social media, but my experience with Oura Support has been the complete opposite. I accidentally ordered the wrong ring size and contacted support. Finn, their chatbot, collected all the necessary information, and within about two hours a support representative reached out. What I appreciated most was that the same agent handled my case from start to finish. They were friendly, professional, patient, and explained the entire exchange process clearly. They arranged the pickup and exchange for the correct size without any hassle and even added two extra months of Oura Membership, which was a really nice gesture. I'm still waiting to receive the return shipping label, but based on how quickly everything else has been handled, I'm not concerned. One thing I think deserves more credit is Oura's one-time free size exchange. If you're using the sizing kit, my advice would actually be to consider sizing down if you're between sizes. The sizing ring felt perfect for me, but the actual Oura Ring 5 has a much smoother interior, so it ended up fitting a little looser than expected. I wish someone had told me that beforehand. Also, I confirmed with support that using the one-time size exchange does **not** affect your warranty. If you later experience a genuine manufacturing issue, such as battery degradation or another hardware defect covered under warranty, you're still eligible for warranty support. That gave me extra peace of mind. Overall, I genuinely can't relate to many of the negative experiences I've been reading online. My interaction with Oura Support was fast, clear, friendly, and exactly what I would expect from a premium product. If the return label arrives as expected, I'd have absolutely nothing to complain about.
I feel scammed
Wow. I feel scammed by this company. I’ve had 2 rings that broke before 1 year. After the second, I decided their quality is bad and I wasn’t going to bother getting a new one. Well, they charged me an annual fee when im not even using the ring. They won’t even let me talk to anyone to resolve it. There is no number or email contact. How is this even allowed? This company is such a scam. They don’t allow you to contact them so they can keep your money. I would consider other options. Oura rings don’t work well
Absolute best customer service
I had an issue with my ring and customer service was able to fix the situation immediately. They were fast and friendly. Hands down the best customer service I have had from a company in a long time.
Oura Ring is Garbage
This ring started off great for the first year and all of a sudden as soon as I was out of warranty it stopped charging, stopped capturing sleep data, and just stopped working. What a waste of 500.00 I wouldn't recommend to his to anyone please take my advice find another smart ring, this Oura is garbage and you will waste your money, they don’t even have Custoner service that’s how you know they are trash
I am extremely disappointed with my experience.
I am extremely disappointed with my experience. I returned my Oura Ring, and the company confirmed that they received it. More than 14 business days have now passed, which is the refund timeframe they state themselves, yet I still haven’t received my money. What frustrates me the most is not just the delay, but the way customer support handles the situation. Every time I contact them, I get exactly the same copy-and-paste response: “Your case has been escalated to our higher team. Please wait for an email.” I honestly don’t understand what they are still investigating when they have already confirmed that they received my return. I have asked several times to speak with a manager or someone who can actually resolve the issue, but they refuse every time. They simply tell me to keep waiting, without giving any timeframe or explaining when I can expect a response. It feels like no one is taking responsibility.Customer support has been completely unhelpful. Instead of trying to solve the problem, they just send the same scripted replies over and over again. After weeks of empty promises, I’ve lost all confidence in this company. Right now, I have neither my Oura Ring nor my money. If you’re thinking about buying from Oura, keep in mind that if something goes wrong with your order or you need to return an item, you could end up in the same situation. This has been one of the most frustrating customer service experiences I’ve ever had, and unfortunately, I cannot recommend this company.
Don't get this garbage ring
Don't get this garbage ring. Battery is useless and will die prematurely. Got it replaced and the same issue with the replacement.
Great customer service
My Oura ring started not working correctly, battery could not hold a charge. Realised that it had 2 year warranty, ring is 16 months old, contacted Oura and they informed me that they will send me a replacement within 10 minutes of contacting them. Great customer service
Support was so efficient and values my time
Support was so efficient preserving cordiality. The bot actually works and goes to the point.
The customer service was fantastic
The customer service was fantastic. I lost me ring in a lake swim. The team at Oura helped me replace my 4 with a 5 and even offered me a discount. Now thats just DARN good service.
My ring couldnt connect to app and…
My ring couldnt connect to app and couldnt be charged. I reached out to customer service, they did dygnostic and found out there is something wrong with my ring and inisiated sending me brand new one. Everythinh within one hour!!
My ring was having issues connecting
My ring was having issues connecting. Sergio was extremely helpful and understanding to my situation. I sent first email in the morning and it was resolved within hours. The wonderful customer service and solution process was more than I can ever expect. Its sad that we settle for such poor customer service that when we have a great experience it leaves such a lasting impression. I am happy to have an oura ring and know that I am a person and not just a number .
Superb customer service
I bought my Oura 4 about 12 months ago. Recently I have noticed that the charge wasn’t holding long (2 days). I contacted Oura via the chatbot, it logged in and tested my Oura 4 ring and agreed it wasn’t performing. 20 mins later I had a CS email informing me a replacement was on its way to me. Superb customer service.
World-class customer service
World-class customer service, truly! Resolved my issue very fast and exceeded expectations. Recommend!
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