Great Product Concept, Terrible Customer Experience
I was a loyal Oura customer and genuinely liked the product, but after experiencing problems with two Oura Ring 4s, I can no longer recommend the company. My second ring repeatedly lost connectivity. I contacted Oura several times over the course of several weeks and received no meaningful response. With no reliable way to reach customer service or resolve the issue, I eventually canceled my membership, deleted my data, closed my account, and removed the app. Only after all of that did Oura finally respond and confirm that my ring had a battery defect. They offered to replace it with the same model, but would not consider an upgrade or exchange, despite my having already experienced issues with two Ring 4s. The technology and product concept are excellent, but customer support is part of the product, especially when customers are paying for both the device and an ongoing subscription. Unfortunately, Oura’s lack of responsiveness destroyed my confidence in the company. Great product concept. Terrible customer experience.