Exceptional support! Left an out-of-warranty user incredibly happy
I had an amazing experience with the Oura Member Care team (shoutout to Jared, James, and Daniel) when my replacement ring suffered a premature hardware battery failure outside of its official warranty window. Instead of a standard denial, the agents actively listened to my data timeline, showed true empathy, and went completely above and beyond to help me stay in the Oura community. They stepped up to offer a very generous discount that allowed me to reasonably upgrade to the brand-new Oura Ring 5, among others. This level of personalized, flexible customer care is incredibly rare these days—I am a thrilled, loyal customer for life!