Oura Ring: the most accurate sleep and activity tracker is all about you: it measures the physiological signals of your body, understands your lifestyle, and guides you to make your own optimal daily choices. The ring features scientifically validated ...
Written by the business, not verified by us.ŌURA (ouraring.com) has a 3.9 out of 5 rating on OK.one, based on 244 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-04.
Reviewers had a great experience with this company. Customers frequently praise the support team for being incredibly helpful, responsive, and extremely quick to resolve issues without unnecessary delays. People also genuinely love the detailed health insights provided by the device, which help them track sleep patterns, exercise, and daily activities effortlessly over time. However, some customers also noted frustrations regarding battery life, mentioning that the device stopped holding a proper charge after roughly a year of regular use. A few reviewers additionally experienced unhelpful support interactions, noting slow response times and difficulties when trying to get timely assistance.
Auto-generated from all reviews of this business. For reference only.My Oura ring started acting up, so I reached out to their support team expecting the usual runaround. Instead, I got (Adi,) who actually knew what they were doing. Walked me through everything without making me feel dumb and fixed the problem quickly. Sticking with Oura for sure. 10/10 experience
I am so disappointed with my experience with Oura. It was bought to an acquaintance in March. They told me they've been using it for a few weeks and stopped so sold it to me for a good price, as I already have a lot of debts due to my treatments (battling with infertility for 2 years). I loved my ring - it helped me so much through my fertility journey. However, after not even 6 months, the battery began to last less than 2 days, with everything off (Activity heart rate, etc). I reached out to Oura, the Virtual Assistant confirmed a defect and told me a replacement would be sent. After 4 days without any email or any follow up, I opened a chat. There, I learned first that the ring was already replaced once, so I was not eligible for a replacement even if the ring was not usable again for manufacture reasons (??), then that we are not allowed to buy from people to people and this breaks the warranty completely. I got offered a discount that I won't be able to use as it lasts only a few days and I don't have the money atm to buy something that will break again in 6 months... Then the chat was closed by the agent. I am so sad and disappointed, I trusted this device to help me finally understand what was going on in the long term, but it ended so abruptly for so many wrong reasons out of my hands.
I bought my Oura in July of 2025. It is now a year later and I have to now charge my ring everyday for it not to die, whereas I used to only need to charge like maybe once a week? I really really enjoy all the features that comes with Oura ring! I initially got it to help track my period and it’s worked wonders paired with the Natural Cycles app. but concerned they maybe aren’t built to last, as I’m only a year in struggling to keep it from dying.
customer service was terrific would love to be able to contact them as needed but they did call the eacxt time they said they would although I had to wait a day. and Adrian my rep was terrific
The response from Oura was prompt and my issue resolved in one call. Overall, it was an excellent experience. They truly care about keeping their customers happy.
Absolutely useless if you don’t want to pay for a subscription. And even with a subscription, I wouldn’t recommend it.
I've been waiting for my ring for almost a month now, and no one knows why I haven't received it yet. I'm still waiting. In EU. It's a very disappointing experience.
Just the best, customer service and obviously the Oura ring. I have been a member since 2021.🫶🏻
I had an absolutely wonderful experience with Oura’s customer service, especially with Lori. I honestly don’t remember ever going through a replacement process that was this complete, efficient, and fast. Everything was handled through email—no phone calls, no unnecessary back-and-forth—and yet I always felt completely informed about what was happening and what was needed from me. Lori made the entire process incredibly easy. Her responses were clear, prompt, professional, and very kind. She explained exactly what she needed from me, answered my questions clearly, and made everything so simple that it saved me a tremendous amount of time. What impressed me the most was how smoothly and quickly everything was resolved while still feeling personal and attentive. That combination of efficiency and excellent customer care is not something you find very often. I’m truly grateful to Lori and the Oura team for such an outstanding experience. Thank you for making what could have been a stressful replacement process so easy and pleasant. This level of service absolutely deserves five stars! ⭐️⭐️⭐️⭐️⭐️
I am so disappointed in the support. I love the ring but it just stopped connecting some time ago. I have tried to work with the support bot but it keeps telling me to run the same tests over and over. I need a replacement and there is no live person with whom to speak. Great ring, horrible support.
I am so impressed with the assistance I received from Ruth. She was very helpful in resolving my issue and provided me with ample solutions when I was unsure!! Well done OURA!!!
I have now received TWO "Gold" Oura Rings, and both arrived in a muddy, brassy bronze/brown tone instead of yellow gold. When held directly next to genuine yellow gold jewellery, the color mismatch is glaring and undeniable. I also compared it to my friends gold oura ring 5, also bought directly from oura and again the missed match was undeniable. When I reached out to resolve this, I spoke to "Val" on the live chat, who was extremely unhelpful and patronising. She actually attempted to gaslight me by claiming she could "clearly see" the ring was the correct color, when quite frankly, they are unequivocally NOT. Refusing to take responsibility for obvious batch inconsistency and treating customers like they can't see basic color differences is completely unacceptable for a luxury-priced brand.
Overall, Oura confirms it's commitment to ring users through its help support. My goal in reaching out about my connectivity issue was the ability to receive continuous data. Oura ensures that goal through replacement.
Their support is incredibly unreliable. I scheduled for an email twice and never received one. Finally was able to schedule a phone call. I was then put on hold for 30 minutes only for them to pick up and immediately hang up while I was waiting. To then see you can’t make another appointment by phone? Terrible way to handle customer service and I’ve had no solution for what I need.
I used to love this ring until the I learned that battery is crap. Its wonderful at first, you could go a full 7 days without charging...and then it goes down hill. After my second ring (ring replacement) 22 months it goes down to maybe 3 days at the most. You're supposed to be able to log in on line (once you quit the $6/month membership) but you can't see anything...and they are COMPLETELY DOING AWAY WITH THE WEBSITE LOG IN so you will NO CHOICE but to pay $6/month for the rings data. Not worth the high price for the ring. Find a cheaper alternative for a 1/16th of the price that works just as well with $0/month.
I had an issue with my ring. I got connected to Prince in Customer service. He replied to my emails right away and resolved my issue right away.
Customer service was attentive and supportive. Very easy to get my concerns taking care of with no problems. Best customer service ever
The Oura customer service quickly responded to my battery issue with my Oura ring 3. They went above and beyond to make sure I am happy with the product and offered discounts on a new ring as well as on the app. Blown away!
I was extremely satisfied with the support provided by the team to not only resolve the issue but also do that in a timely manner. The person interacting with me was highly knowledgeable and responsive. The company truly takes customer feedback very seriously and strives to resolve the issues. Overall, great experience.
Your detail to customer satisfaction and service is by far outstanding the any other company I have worked with to resolve an issue.
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