I previously was the biggest oura fan
I previously was the biggest oura supporter. I absolutely loved my ring and purchased the 3 year extended warranty to ensure it would be safe if anything happened to it. I never minded paying the subscription fee and everything for 2.5 years. It was diagnosed as battery failure and I have gone back and forth with emailing customer service for them to only ship my replacement to my old address. I tried at every step to tell them I just moved across the country from there and Dan with customer support never took that into consideration. First it was, my ring was out of warranty. I sent my purchase receipt showing I paid for the extended warranty. Then Dan apologized because he was having technical difficulties when he originally reviewed my account. He said they no longer had my ring in stock so I would be getting an upgrade to the next gen ring, I had the 3rd gen. I adored my ring and didn't care if I was getting an upgrade or not, I just wanted a working replacement ring. When you chat with their ai to even reach the customer service emailing because scheduling a phone call is impossible. You verify your purchase address, I said in my note after verifying my old address I purchased it from that I no longer live there. He sent my replacement ring to the old address despite me giving him my new one and telling him several times that I just moved from there. I even told him I had my updated address in the extend website where my warranty is. I have tried calling fed ex like oura support said. Fedex told me it was on the shipper, oura to change the address because they couldn't. I paid extra to ensure my ring was covered and now it is being sent 3,000 miles away to my old address and I have no way of changing it. Dan even said he hoped that it got saved at that location for me. I genuinely don't know how or what exactly he meant by that because I have no idea who lives in my old apartment and I live so far away now that I can't just go and pick it up. I never realized or imagined it would be so difficult to work with oura's customer service when the battery failed. I am genuinely just sad becuse I loved my ring and wore it every single day. I appreciated being able to track my sleep, see all my steps throughout the day and getting the crowns for a good day. I know I can continue with keeping up my good habits without my ring, but the app made it fun in ways. Especially when I was sitting for too long and it told me I should get up and stretch my legs, I always listened to it. Trying to connect with customer service turned into a nightmare and I just wanted to schedule a phone call because I needed to make sure my replacement would get sent to my new address. Instead I got the runaround and a replacement sent so far away I'm basically not getting it. It has genuinely put me off from ever owning another oura ring despite me missing mine so much. As much as I would really like a replacement or new ring, I wouldn't ever want to try to get a replacement ever again because my husbands job has us moving every couple of years.