Don’t buy
DAY AFTER DAY, STILL NO REAL RESPONSE Absolutely unacceptable customer service. I have been trying to get in contact with Oura since FRIDAY regarding my nearly $500 purchase, and I am still waiting for meaningful communication and answers about my order. Think about that: a company can take nearly $500 from a customer immediately, but when that same customer has a problem, suddenly getting in contact with someone becomes an ordeal. I also selected EXPEDITED SHIPPING. Meanwhile, I have checked the website by simulating new purchases, and I have seen REGULAR SHIPPING estimates for newer orders that make me seriously question what I paid expedited shipping for in the first place. But the shipping delay isn’t even my biggest complaint anymore. THE LACK OF CUSTOMER SERVICE IS. There is no quick, convenient way to reach someone and get an issue handled. I’ve been trying since Friday. For a company selling products that can cost hundreds of dollars, that is disgraceful. Customers shouldn’t have to chase a company for days just to get basic answers about their own money and their own order. So at this point, I will continue documenting my experience and posting an updated complaint/review each day until someone from this company finally contacts me and addresses my order. DAY 1. DAY 2. DAY 3. However long it takes. If Oura doesn’t want customers publicly documenting terrible service, then provide the customer service people expect after spending nearly $500. I’m not asking for special treatment. I’M ASKING FOR SOMEONE TO RESPOND. You took my money on Friday. I’ve been trying to get answers since Friday. It’s now a new week and I’m STILL chasing your company. Potential customers deserve to know what the experience can be like AFTER Oura gets your money.