Support was great in fixing the issue. But...
I had the issue with partition manager upgrade and the pc was not booting after the upgrade. The support team was really helpful in trouble shooting the issue with remote desktop service and fixed it in one of my computer. The issue should not have happened in the first place as the upgrade didn't uninstall the previous version properly. And i ended up with the driver conflict which caused the blue screen. And i spent the entire weekend trouble shooting and reinstalling the os on other pc.