Problems since day 1 with two hoists
Problems since day one with hoist that I purchased (I bought two). I am 10 miles from their corporate office and they sent me in circles while never addressing my concerns. I had screw pad assemblies that got jammed easily. I contacted customer service and sent a video/description of problem as requested. There was no follow-up as promised. I called again and they stated they had no knowledge of request. After doing this a couple times I finally gave up and have struggled with this problem ever since. I wish that I bought from another manufacturer. My next two hoist purchases were elsewhere and the support is great. Shoddy made in China product and the worst customer service imaginable!