BendPak is a global leader in automotive service equipment, trusted by professionals and enthusiasts alike for over 50 years. Renowned for innovative lifts, shop equipment, and comprehensive garage solutions, BendPak delivers unmatched quality and reliability, designed specifically to boost productivity, efficiency, and safety. As part of our ongoing commitment to improvement, we consistently gather customer feedback to enhance our products and services, ensuring we're always evolving to meet and exceed customer expectations.Our extensive product line includes car lifts, tire changers, wheel balancers, air compressors, oil filter crushers, and other essential garage equipment. Whether you own a small workshop, manage a dealership, or run a large automotive service center, BendPak provides robust, versatile products designed to handle everything from routine maintenance to major repairs with ease.At BendPak, customer service isn't just a department-it's the cornerstone of our business. We're committed to providing personalized support, expert advice, and prompt solutions, ensuring every interaction exceeds expectations. Our knowledgeable team understands the unique challenges our customers face, offering tailored solutions and technical expertise to keep your equipment running smoothly. Your satisfaction drives our dedication to excellence, making BendPak the dependable partner your garage can count on, today and for years to come.
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Is BendPak legit?
BendPak (bendpak.com) has a 2.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 51% give 1 star; The business has replied to 2% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-09-05.
Bendpak
They have a variety of lifts
There business strategy could use a 4 post 12000lb mid tier lift that will work both for trucks and cars or more so they have lifts from 7000 to 9000 lb Those lifts work great for cars and midsize trucks
There next weight class jumps up to 14000lb which leaves a gap for the customer looking for a practical heavy duty 12000# lift that saves them money
There 9000lb 4 post is to light and to short for a full size truck
There 14000lb 4 post is more lift then you need as a home owner and is expensive to consider for home use
I use to own 2 BendPak lifts. A 2 post 10000. 4 post 8000lb. Lost them both to a fire. I bought back a 4 post Amgo 12000lb lift it is extra wide and works great with both my cars / trucks at half the cost and just as robust as bendpak the extra 2000lb lift capacity is great when lifting heavy trucks. And price point was way less money then bendpak 14000lb lift
Bendpak business strategy incorporates delivery charge in there lifts and if you have it delivered to a terminal it could cost you $700 more because they have home delivery cost factored in
I would encourage to buy elsewhere you will save hundreds with delivery alone
Do your home work buy from a lift company that dose not include delivery in the cost.
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2 post GrandPrix Lift was delayed a few weeks, they gave me a light to make up for the delay. Got the lift which was scratched to hell with every sticker falling off and received all the parts that were on the parts list. Following the instructions (that are horrible literally Chinese furniture has better instructions) and it’s impossible to put together with the hardware I received. Emailed them and they agreed it does need more hardware to be possible and are going to send me more hardware. 1 week goes by and I email them again asking when the bolts are coming because I have these posts taking up my whole bay at the moment. Got a response today saying they are packing them up now. Meanwhile guy called me 4 times this morning waking me up every time. I work 2nd shift so I do not wake up until 9-10am usually. I’m now up at 12 because I woke up 4 times to this idiot that doesn’t know how to leave a voicemail and wait for a call back. I will never purchase from this company again. Lift isn’t even up yet and it’s been a headache.
BendPak is the best, Hands down.
The level of service both sales and support is amazing. When I talked with the original sales rep, he was very imformative and non-pressure. He helped me make the very best choice for my shop and use as well as gave me guidance on model changes that were happening at the exact time I was ordering. They gave me a very small window that I would have to wait to get the new model, and it was spot on. Recently, I had a small issue with a non-essential part of the lift, called support, talked with Ajay, told him about my issue and even 3 years after my purchase they sent the parts out to me free of charge with updated items. I couldn't be happier with my choice. This is a SOLID lift, works flawlessly.
I ordered a "Recertified JP45, Jack Platform", SKU 5215825-OB. Probably a customer return not for a defect, but for "changed my mind". Bendpak showed the item as being in stock. Well, it actually wasn't. So they sent me an email basically saying they were going to cancel the transaction. I asked if they wouldn't go ahead and sell me a new one for the price I'd already paid, and to my surprise they agreed! That's what a reputable business does; they earned the 5 stars I'm giving.
Purchased four 6000 series lifts. All four had the same issue with the same motor mounting plate holes miss aligned with columns. Sent all repair info to them to have it addressed. They state they will respond within 4 business hours. It’s been two days and now I have to pay extra for the installers to come back and pay extra storage costs while I still wait for a response. Service is nonexistent when there is a problem. Pay first. Wait wait wait. Find out there’s a problem then wait wait and still waiting.
I would like to commend BendPak for their outstanding customer service. I recently purchased a reconditioned item that unfortunately arrived incomplete and without assembly instructions.
After contacting their customer service team, the issue was handled promptly and professionally, without any unnecessary steps or resistance. BendPak waived the return requirement and shipped a brand-new replacement within a week at no cost.
This level of customer care from Katie and her team is exceptional and greatly appreciated. I highly recommend BendPak and will confidently make future purchases from them.
DO NOT BUY FROM THIS COMPANY the cable broke on my 2 car lift, the cars have been stuck midway for 2 months the service from this company is terrible no one responds i finally got the correct cable now i can;t get service i,m begging them for help nothing
Your quick action for sending the repairing parts to us is helpful to us. Thank you.
Reply from BendPak2025-04-08
Hello H.! Thank you for sharing your experience with us. We are so happy to hear that you received the assistance needed in a timely manner. We appreciate your support!
Hello Rick! We appreciate your kind words about our team. We strive to provide our customers with the best service. If your ever need anything, please don't hesitate to reach out!
BendPak is top notch. You want quality equipment, a great warranty with available and easy to purchase parts, with assistance if needed. BendPak has it all!
Reply from BendPak2025-04-08
Hello Sam! Thank you for taking the time to leave us a review! We appreciate your support. Thank you for choosing BendPak!
From ordering to delivery to set up,everything went smoothly, customer service team answered all questions quickly, APX-10 is very versatile, from vetts to big chevys and fords ,they all fit with correct adapters,lift is user friendly, easy to maintain, feels safe,and looks awesome!!!!
Reply from BendPak2025-04-08
Hello D.W.! We are so thrilled to hear about your experience! We are always happy to help. Thank you for choosing BendPak!
Excellent customer service. I would give 6 stars 🌟
Reply from BendPak2025-04-08
Hello John! We appreciate your kind words! We strive to offer our customers the best service! Thank you for taking the time to share your feedback with us.
I purchased a BendPak Ranger for my British cars, MG Midget and Austin Healey Bugeye Sprite. They fit perfectly for workin on them or parking storage! I have a small two car garage with lower ceilings. FITS LIKE A GLOVE! Another thing to mention. BENDPAK helped me when my lift had a set up issue. The builder forgot to place a plastic nut. And BENDPAK sent over on their dime a pro to find out why my lift had a whistle during the summer months of Vegas. I had a builder friend help me. He got rid of the noise by adding shims under the posts to make it plumb. BENDPAK does stand by their customers very well!
Reply from BendPak2025-04-08
Hello Jonathan! We are so happy to hear that our lift works perfectly in your space! Thank you for choosing BendPak to assist you with your projects.
Hello Roger! Thank you for sharing your experience with us. We are delighted to hear that you received the assistance you needed! Thanks for choosing us!
I got an email asking me to review something coming to me when I didn’t purchase anything so I am wondering if someone used my identity!?
Reply from BendPak2025-04-04
Hi Shawn! In case you didn't know, QuickJack is a brand of BendPak. Your data is safe with us, no worries there. We reached out to get your feedback on your experience with your QuickJack from last year. Thanks again!
I LIKE THE LIFT PRODUCTS, CUSTOMER SERVICE IS GOOD, THE BAD, SMALL RESTRAINT GEARS WILL TURN BACKWARDS AND NOT ENGUAGE, ARM STOP BLOCKS ARE BREAKING OFF. SEEN 2.
Reply from BendPak2025-03-31
Hello Rod! Thank you for sharing your feedback with us. Your insight is incredibly valuable as we strive to offer our customers the best experience possible. As we consider future improvements your comments will most certainly be reflected upon. Thank you again for choosing us!
Great customer service. Quick jacks worked perfectly for our race team.
Reply from BendPak2025-03-31
Hello Chris! We are delighted to hear that you have had a good experience with our customer support. We strive to offer our customers the best experience possible. Thank you for choosing QuickJack!
Requested information /schematic on an older tire machine. Prompt response with more information than requested. Excellent customer service response. Thank you!
Reply from BendPak2025-03-31
Hello Alan! We are so delighted to hear that our customer service team was able to offer assistance that went above and beyond! This is what we strive to accomplish. Thank you for sharing your experience with us!
I had not raised nor lowered the lift in a couple years and it was stuck partway up. I called customer service and discussed with a tech, we exchanged a few pics and with some guidance I opened some check valves and cleaned them out...working fine now after more than a year.
Reply from BendPak2025-03-31
Hello! Thank you for sharing your experience with us. We are glad to hear that our support team was able to walk you through the steps to lowering your lift! We are always here to assist you when needed. Thank you for choosing us!
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