Avoid for USCIS Documents
Extremely disappointing experience. I submitted two documents for a USCIS visa process, which is time-sensitive. I later used their own system to request a revision after uploading the correct documents and emailed to confirm they were legible;something they explicitly confirmed. Despite this, they translated the wrong documents. I provided screenshots and email proof, yet it took over a week for them to “investigate,” only to then demand an additional payment (more than double what a new request would have cost) despite the error being entirely theirs. My case was clearly mishandled internally, as I was repeatedly asked for information I had already provided. After another week, they again "investigated" and demanded payment and then claimed the document was “not legible,” contradicting their earlier confirmation and asking me to transcribe it. I ultimately used another translation service, which translated the exact same document within 24 hours with no issues. Given the urgency of a USCIS process, this level of delay and incompetence is unacceptable. I regret using The Spanish Group and would not recommend them.