The Spanish Group is an internationally recognized Spanish translation service. We aim at providing unparalleled precision, cost effectiveness & revolutionary efficiency.
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Is The Spanish Group legit?
The Spanish Group (thespanishgroup.org) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 5% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the fast turnaround times and professional staff who make the entire translation process incredibly smooth, straightforward, and reliable. Many people also appreciate the user-friendly website, clear communication, and helpful assistance provided during their requests.
Some reviewers were not happy with unexpected extra charges, sudden price changes, and costly billing discrepancies. A few other people also felt that customer support could be entirely unresponsive when dealing with follow-up requests, revisions, or complaints. Additionally, a small group of consumers noted occasional issues with the quality and accuracy of specific translated legal documents.
Auto-generated from all reviews of this business. For reference only.
Uploaded my 5 documents. Each had one page, one had a second page but it was just a stamp with no words. They gave me a price. I paid it. 2 day delivery was promised. Then I received an email that I had submitted 7 pages and only paid for 5. I decided I had better pay as time was an issue. Finally reached them and they gave me a long explanation about why one of the pages was actually 2 pages. The other one with the stamp on page 2 that didn't need translating they conceded was one page. They said they could give credit for the next time I needed translation services. I hopefully will never need translation services again and asked if I could please have a refund. She said she could try.
There has got to be better up front and honest translation services than these guys. I would recommend using any translation service other than The Spanish Group.
This is *not* an official, certified translator. Their advertising f does not.make the claim, but they are misleading. Even though I told them why I needed the translation, they did not tell me that it was a waste of time. I threw away my mo ey on them and have to go through the process again with someone who is actually authorized to translate documents for government purposes. Not quite, but very close to a scam.
Exceptional service and extremely fast turnaround
I had an excellent experience with The Spanish Group. They completed a certified translation for me, and after I made a few revisions to the original document, I asked them to update the corresponding sections of the translation. They accommodated my request without any difficulty and responded very quickly, even late in the evening. The turnaround time was impressive, and the team was professional, flexible, and helpful throughout the process. I truly appreciated their responsiveness and outstanding customer service and would highly recommend them.
Reply from The Spanish Group2026-07-16
Thank you Aidi! We appreciate your comments and we are looking forward to working again with you soon.
The attention and the response was…BEYOND EXCELLENT
The attention and the response was absolutely amazing. Is the second time I use your services and never dessapoints me. I recommend the The Spanish Group service 100%. Very quickly ans efficient. Also the phone service was very helpful and great, Carlos and not remeber the first one but they where great. Thank you
Reply from The Spanish Group2026-07-09
Thank you Y! We appreciate your comments and we are looking forward to working again with you soon.
The Spanish Group provided excellent service — the work was thorough, accurate, and delivered promptly. They handled my request with professionalism and attention to detail. I highly recommend them. I was fully satisfied with the results and would not hesitate to use their services again."
Reply from The Spanish Group2026-07-09
Thank yo! We appreciate your comments and we are looking forward to working again with you soon.
Significant errors, unnecessary upselling, and delayed customer service
I selected The Spanish Group because of their advertised turnaround time and certified translation services, but my experience was disappointing.
After placing my order, I was informed that my document exceeded their word limit and was asked to pay an additional fee. While this may be covered in their policies, it was not clearly communicated during the checkout process and came as an unexpected charge after the order had already been submitted.
I was also contacted and encouraged to purchase notarization services that I did not request or need - it was a negative customer experience to have what felt like an upsell. If I needed notarization, I would have added it on at check out.
***Most concerning, the final translation contained a significant error that changed the meaning of the original document. It introduced false information that could have created issues had I not carefully reviewed the document myself.
I immediately requested a correction, which further delayed delivery beyond the quoted turnaround time. While customer service acknowledged my request, I was unable to obtain a clear timeline for receiving the corrected document.
My overall impression was that the process involved unexpected charges, unnecessary upselling/delays, and a final product that required customer review to catch a major translation error. For a service marketing itself for official immigration documents, I expected a higher level of quality control and customer service.
I’m so pleased with the service from start to finish. The entire process was very easy. I’m especially impressed by their attention to detail, I would definitely use their services again. Highly recommended to anyone looking for high quality translations services.
Reply from The Spanish Group2026-06-22
Thank you Jimena! We appreciate your comments and we are looking forward to working again with you soon.
Fantastic!...Friendly staff, easy to navigate on their website. Got a quote in 5 minutes, hassle-free and straightforward... Received my translation within a couple of hours. This is definitely my go to company from now on. Thank you for an incredible experience!
Reply from The Spanish Group2026-06-19
Thank you Carlo! We appreciate your comments and we are looking forward to working again with you soon
I paid for a certified legal translation of a court judgment and received a document containing significant issues with legal terminology, clarity, and consistency. After raising those concerns, I was sent a revised version, but many of the same problems remained.
Because my attorney could not rely on the translation, I was forced to hire a second certified legal translator at an additional cost of over $500.
What disappointed me most was the response. Despite providing specific examples and receiving a second version with ongoing issues, I was told no refund would be considered because the order had been “completed and delivered.” Quality is not taken into consideration.
For simple documents, this service may be fine. For legal translations where precision matters, my experience was extremely disappointing.
I almost forgot. The Spanish Group "translated" my manuscript for English to "Spanish". Apart from getting genders wrong here and there, for at least one character called female the character's pronouns were entirely masculine. I was charged "an arm and a leg" for shoddy work.
I placed a review in the wrong category. I called them immediately to cancel it or upgrade it. They tried charging me extra to notarize my documents, but all documents were apostilled which means they were all already notarized. They attempted to charge me 682 to translate 13 pages of school records in addition to the 300 they already stole from me. I'm still working on getting a refund.
Took my money, based on the word count and documents I uploaded which they reviewed.
Then reply from another email saying I need a notary since they reviewed it. I paid it.
Another email said they didn't have any documentation , please upload again. I upload and they say its an extra 700 usd! For 6 pages ! I already oaid for the 6 pages . Its madness . Asked for a refund , says its hidden fees and charges whe i already paid . No response from them. A scam
DO NOT USE THEM FOR IRCC - CANADA
They are not a Canada-based translation provider, and I would strongly advise against using them for Canadian immigration or any official documents. The issue is that their process often does not meet Canadian certification standards, which can lead to documents being rejected by Canadian authorities or requiring re-translation later.
They use an ATA style certified/notarized translation format, which is not accepted by Canadian authorities, and their translation work is poor.
They gave me a seem less quote that aligned with the expectations afterwards, I contacted 6 different companies and they replied instantly and professionally. They made sure everything was to my liking before proceeding and confirmed afterwards that the process was good for me.
Reply from The Spanish Group2026-06-17
Thank you Mariana! We appreciate your comments and we are looking forward to working again with you soon.
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