I am extremely disappointed with my…
I am extremely disappointed with my recent experience with The Dua Brand. Over the years, I have spent thousands of dollars on their fragrances and have been a loyal, repeat customer. I have purchased countless bottles and frequently recommended their products to clients, colleagues, and close friends. I genuinely supported this brand and spoke highly of them based on my past experiences. The issue involves “Dua Cologne 41,” their interpretation of Abercrombie & Fitch’s Cologne 41. I purchased two bottles as Christmas gifts, fully confident in the scent profile I had come to know well. Upon receiving them, it was immediately clear that the fragrance was completely different from previous batches. Cologne 41 is a very distinctive scent, and what I received did not match it in tone, balance, or overall composition. I contacted customer service and was told the bottles would be analyzed, allegedly even by the CEO. After the review, they were simply sent back to me with no meaningful explanation and no resolution options. I was told they were the same. They were not — and still are not. I understand that fragrances go through maceration and that oil suppliers can vary slightly between batches. Minor variations are normal. This was not minor. This was a significantly different scent profile. The lack of accountability and unwillingness to provide a reasonable solution left me extremely disappointed. As someone who has invested substantial money into this brand and personally referred many others to it, this experience has completely changed my perception. I have decided to stop purchasing from The Dua Brand and will no longer recommend them. Consistency and customer service matter, especially when customers place long-term trust in a company.