$119 Paid, Nothing Received
I placed order #549451 and paid $119. I never received the package. The shipment was handled by Gofo, who claims the parcel was delivered. The only “proof” provided is a photo of the courier holding the package outside my building. That is NOT proof of delivery to me. I never received the package in hand. If the parcel was left unattended outside the building without my authorization, that is completely unacceptable and highly irresponsible. Leaving a $119 package outside and calling it “delivered” does not transfer responsibility to the customer. I have contacted Nava Bands multiple times and received no response. Zero accountability. Zero customer support. I paid for a product I never received, and instead of solving the issue, they are hiding behind a courier photo. Extremely disappointed. Until this is resolved with a proper refund, I cannot recommend this company.