Unacceptable experience so far with IKEA Kitchens
Paid just over 8,400 pounds in full on 12 April 2026 for a full IKEA kitchen order plus installation. Order confirmation stated delivery for 22 May 2026; after 5 chase emails and only 2 vague replies, was told the real date was 15 June 2026 with no explanation for the change. Custom-measured wall panel/upstand (agreed at the pre-installation visit) was missing from the eventual delivery; raised 22 June 2026, still unresolved. New worktop order (No. 1611896407) given an 8am-3pm delivery window on 2 August 2026; waited the full 7 hours with zero proactive contact, only finding out after the window closed - by calling myself - that nothing would arrive at all. Three formal written complaints since May, each time redirected to a Resolutions phone line instead of a written resolution. Nearly 4 months since paying in full, and the kitchen project is still incomplete with no compensation offered. Maybe someone from Ikea will at some point look into my case and write to me with some sort of compensation. This experience with IKEA is completely unacceptable.