Poor customer safety
0:23 0:08 0:09 View all H-E-B 4.7 (1.9K) Grocery storeOpen Overview Products Reviews Photos About Google review summary 5 4 3 2 1 4.7 (1,923) Reviews All fresh produce83 friendly staff158 heb brand21 brisket12 +6 Sort by Most relevant Newest Highest Lowest Jim Johnson 6 reviews I had a grocery store cart accident at H-E-B in Melissa Texas on 11/13/2025! It was assigned H-E-B Case # 09828841, I was in the McKinney Medical Center for 18 days! I had to have a complete left hip replacement and went through rehab at … More Photo 1 in review by Jim Johnson Photo 2 in review by Jim Johnson Ken Local Guide·10 reviews·1 photo 3 weeks ago New I have to admit, I wasn't thrilled about HEB moving in and basically replacing the stores I knew. But, I had to order a cake for my son's birthday the day before I needed it,they were the only ones willing to take the order, and they … More Photo 1 in review by Ken H-E-B (Owner) 3 weeks ago We're just as excited to be in the neighborhood! Thanks so much for the 5-star rating! Michelle Rudkin 8 reviews·1 photo a month ago This has been my family's go to grocery store since it opened and we always have a great experience here! Employees are super friendly and helpful and there is always someone there to bag your groceries for you, unlike other nearby … More Photo 1 in review by Michelle Rudkin H-E-B (Owner) a month ago We're thrilled to know you had such a wonderful experience with us, Michelle! Hope you enjoyed the Mother's Day treat! Trenton Larkin Local Guide·710 reviews·9262 photos 8 months ago 📍 H-E-B – Melissa, TX 🗓️ 09/28/2025 ⭐️⭐️⭐️⭐️⭐️ (5/5) … More Video 1 in review by Trenton Larkin Photo 2 in review by Trenton Larkin Photo 3 in review by Trenton Larkin Video 4 in review by Trenton Larkin+13 ❤️1 Jim Johnson 6 reviews Edited just now I had a grocery store cart accident at H-E-B in Melissa Texas on 11/13/2025! It was assigned H-E-B Case # 09828841, I was in the McKinney Medical Center for 18 days! I had to have a complete left hip replacement and went through rehab at the hospital! On the last day of rehab, I was going through my last rehab session! All of a sudden, I had a heart attack getting ready for a workout on a bicycle simulator! I was very lucky the heart attack occurred in the hospital! I wouldn't be here today! I was rushed immediately to intensive care unit! I had two more heart attacks! They put me on an external pacemaker machine! The next day, they implanted a Pacemaker which I still have today! My life has changed dramatically and I need further attention and support to get my life going in a limited environment unfamiliar to me! I will need some type of battery operated vehicle, a walking cane, and a walker! Even with those, I will be very limited in my activities! I will need further medical attention! H-E-B has refused to accept any responsibility for my accident and permanent injuries! Attached are 2 pictures, both showing the location of my accident before and after! You will see they accepted the mistake by lining the curb with a display racks to curtail any other similar customer accidents! They offered me $750 (LOL) as a show of good faith! I refused it as an insult since my medical costs were in the tens of thousands of dollars! Eventually, they offered $10,000 to me, but gave Aetna Insurance half of it! I needed all $10,000 plus much more! I was so sick, I couldn't handle all the pressure! I gave up since I had no help! To keep me going past 86 years old, I will need medical aids to help me get around and much more medical attention! They are much more interested in money than their faithful customers! Please help me get the alarm out and hopefully getting enough money to take care of myself in my short life! Thanks! James Johnson 86 years old PO Box 601 Melissa,TX Texas Military Veteran Totally disabled I love the USA & my fellow Americans 972-827-6051