Received a Defective Wig
I purchased a wig from Geetahair in May, and after only three wears, it’s already almost completely bald on the left side of the lace front. The shedding is excessive—far beyond what is typical for a wig. I own several wigs and understand that some shedding is normal, but the level of hair loss with this wig is unacceptable. For the price I paid, I expected a much higher-quality product. I have wigs I purchased years ago, worn far more frequently, that are still in excellent condition. This experience is incredibly disappointing. When I contacted their customer service and provided photos showing the wig’s condition, this was their response: “According to policy, we accept unused wig for exchange in factory condition. You have installed the wig so it does not comply with our exchange policy anymore.” While I understand their return policy, I wasn’t requesting a refund—just a replacement for what is clearly a defective product. How was I supposed to know the wig would have such severe hair loss prior to installing it? This appears to be a manufacturing issue, likely caused by the seller failing to properly seal the knots. Now I’m out $300 for a wig I can’t even wear anymore. Their customer service was entirely unhelpful, and exceptions should be made for defective items. This level of quality and service is unacceptable for the price I paid.