For businessesSearchWrite a reviewCategoriesAbout
简体中文English

customer

Canada

1 Reviews
3 Reads
0 Useful

1 review

Protectivei

Poor quality. Poor customer service

I saw these beautiful dresses online, The model swirling around wearing this long and flowing and beautiful material that looked like a soft cotton or a jersey material. I bought 2. What I got after waiting almost a month was a cheap polyester spandex that had a satiny sheen to it that looks like a pair of cheap bed sheets. There wasn't even a manufacturer's label on the dresses along the neckline. The only tag that was on either dress was one on the inside near the bottom showing that it was made in China, the size and how to launder it. Their tracking of the parcel was ridiculous. When I first placed the order I was given a tracking platform and a number and showed that it was being packed and leaving Spain. That was June 26th and by July 13th, I was asking where the parcel is and then I got an email that morning saying that the parcel had arrived at Canada customs and then that same night I got another email saying that the items weren't available in my country and so they were placing another order and this time it was coming from China and it had a different tracking number and tracking platform then the first order. When I reached out to them and asked them how to return these items for refund, I was told that they would offer me $7 US as Goodwill I paid 80.57 US that translated into Canadian dollars at 119.00. I told them that was not acceptable and they came back with $12 US. I told him that was not acceptable and then they said that The items sent were in line with what was advertised which they are nothing like what was advertised. They came back with $19 as their final offer and I now have a complaint in with PayPal. Hoping to get my refund. I will never ever ever order from this outfit again as long as I live. 100% misleading 0% customer service through the entire process.

2026-07-22