Parcel never arrived. CS asked me to "go look for it"
I placed an order on the 26th of September of a few hundred dollars. By 9th of October there was still no delivery notification (I didn't order anything on preorder), so I emailed and was told that they would only be arranging shipments late Oct to Early Nov. I said I understood and would wait, but asked to change the delivery address in that case. Mid-November I received an email confirming shipment. I checked a few times and then waited for a delivery confirmation email or the parcel, but opted to be patient given the already long lead time and overseas shipping. Come 11th of December I go to check again and it had been "delivered" on the 25th of November, 15 days ago. I contacted customer support immediately and provided screenshots to ask about the situation and for a redelivery or refund. Instead of contacting the courier, their customer service actually sent me back a screenshot of the SAME delivery notice I had just sent them, and basically sent me an email asking me to go look for it myself. Unbelievable "customer service" DO NOT SHOP HERE