GMGMKtec EU★★★★★
I ordered three mini PCs (NucBox M5…
I ordered three mini PCs (NucBox M5 Plus) in December 2024 for about 685 USD. Less than a year later, one device started showing defects, it won't boot properly, the power indicator turns off immediately.
Support instructed me to return the device to their German warehouse in Bremen, including a warehouse code on the package. I did exactly that. DHL confirmed delivery with a signature.
On November 13th, GMKtec wrote to me: "Dear customer, we have confirmed your returned item." They asked for my address to ship the replacement. I confirmed, and then silence.
A week later, they suddenly claimed the package could not be found. Now THEY want ME to pay: 150 euros to "search" the warehouse with no guarantee of success, or 100 USD for a new device, or accept a 100 USD voucher.
This is unacceptable. They confirmed receipt in writing. As an EU customer, I am entitled to a 2-year legal warranty under EU Directive 2019/771. Internal warehouse problems are not my responsibility.
Bottom line: GMKtec is fine as long as everything works. But when you need warranty service, you get stalled and are expected to pay out of pocket.
2025-12-03
GMGMKtec★★★★★
I ordered three mini PCs (NucBox M5…
I ordered three mini PCs (NucBox M5 Plus) in December 2024 for about 685 USD. Less than a year later, one device started showing defects, it won't boot properly, the power indicator turns off immediately.
Support instructed me to return the device to their German warehouse in Bremen, including a warehouse code on the package. I did exactly that. DHL confirmed delivery with a signature.
On November 13th, GMKtec wrote to me: "Dear customer, we have confirmed your returned item." They asked for my address to ship the replacement. I confirmed, and then silence.
A week later, they suddenly claimed the package could not be found. Now THEY want ME to pay: 150 euros to "search" the warehouse with no guarantee of success, or 100 USD for a new device, or accept a 100 USD voucher.
This is unacceptable. They confirmed receipt in writing. As an EU customer, I am entitled to a 2-year legal warranty under EU Directive 2019/771. Internal warehouse problems are not my responsibility.
Bottom line: GMKtec is fine as long as everything works. But when you need warranty service, you get stalled and are expected to pay out of pocket.
2025-11-27Helpful 1
