GMKtec ist spezialisiert auf hochwertige Computertechnologieprodukte, insbesondere Mini-PCs und NAS-Lösungen. Unsere Mission ist es, unseren Kunden durch innovative und leistungsstarke Produkte erstklassige Computerlösungen zu bieten.
Written by the business, not verified by us.
Is GMKtec EU legit?
GMKtec EU (de.gmktec.com) has a 1.9 out of 5 rating on OK.one, based on 16 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 9 of them were added in the last 12 months. Last updated 2026-10-24.
Very disappointed with GMKtec’s after-sales support
My G3 stopped working, and I spent months emailing GMKtec and repeatedly following up, with periods of no response. I provided the requested details and video evidence and tried to resolve everything privately.
GMKtec eventually offered me a free G3 Plus barebones replacement, which I appreciate. However, after I replied with important questions about the return and replacement process, they have now ignored my emails for 4 days.
After months of chasing support, it is extremely frustrating to still be waiting for basic communication. A product failure can happen, but the way a company handles its customers afterward shows its true commitment to customer service.
I paid good money because I trusted GMKtec as a reputable brand. Unfortunately, this experience has seriously damaged that trust.
GMKtec, customers should not have to repeatedly chase you for weeks and months just to get a response. This is extremely disappointing and, frankly, shameful after-sales service.
Bought M6 Ultra with 32GB exactly two weeks before RAM prices went up.
Order= 5*
CR/PR=3*
Replies from support usually take two days and are very generic, almost automated.
Took a full month to arrive from China to Portugal.
Boxing 5*
Device 5* (should've waited till EVO X3 release, now my wife doesnt let me buy it, says i already have a PC)
One-year policy used to deny the 2-year EU legal guarantee
I bought a GMKtec EVO-X2 (order #GMK2919) on 12 June 2025 for €1,999. Around 12 months after delivery it failed: the unit shuts down before display (pre-POST), no image, no BIOS access. I completed every troubleshooting step support requested (CMOS reset, static discharge, SSD removal) with no change. The same fault had occurred once before, pointing to an inherent defect.
GMKtec refused any repair or replacement, stating only that their one-year commercial warranty — counted from the order date — had expired.
As an EU consumer I invoked the statutory guarantee of conformity (2 years from delivery, EU Directive 2019/771), which is mandatory and takes precedence over a commercial warranty. I sent a formal notice to both support addresses (service@ and eu-cs@) with a 15-day deadline. It went unanswered.
The hardware issue can happen to any brand. What concerns me is the after-sales handling: relying on a one-year policy to sidestep the EU legal guarantee, and then not responding to a formal notice. Buyers in the EU should know their statutory rights before purchasing.
15% restocking fee for unwrapping a box – EU withdrawal ignored
Ordered EVO-X2 mini PC, returned within the 14-day EU withdrawal period.
Device never powered on, untouched in foam inlay, all factory seals and
stickers intact. Only the outer shrink-wrap of the retail box was removed
to inspect the contents.
GMKtec demands a 15% restocking fee as deduction from the refund. Multiple
emails, clear arguments, no movement.
Order #GMK16047. Will update once GMKtec processes a full refund.
After weeks of dispute, they are denying the fact I've paid using wire transfer to the bank account they are listing on the website when you are confirming your order. I have official bank statements proving the transaction went through. They are scammers, we are taking legal actions if neccessary. Do NOT order anything from here.
I ordered a Mini PC, and only when I got the confirmation email did it say I would have to pay customs. Why didn't they mention this when ordering??? Of course I immediately canceled the order. The refund was supposed to take a week at most, but even after that I still haven't received a refund. I opened PayPal disputes. DO NOT BUY - SCAM!
Ordered a system. They misled with their site saying they have eu stock. It always comes from china. Then they tried to commit customs fraud and told me if I wouldn't accept the 135€ declared value they would have to cancel the order. Ordered almost 2 weeks ago and still no refund. I have to go through the effort of a charge back with my credit card because of the games they've played. Scummy company, at this point committed fraud and theft.
I ordered three mini PCs (NucBox M5 Plus) in December 2024 for about 685 USD. Less than a year later, one device started showing defects, it won't boot properly, the power indicator turns off immediately.
Support instructed me to return the device to their German warehouse in Bremen, including a warehouse code on the package. I did exactly that. DHL confirmed delivery with a signature.
On November 13th, GMKtec wrote to me: "Dear customer, we have confirmed your returned item." They asked for my address to ship the replacement. I confirmed, and then silence.
A week later, they suddenly claimed the package could not be found. Now THEY want ME to pay: 150 euros to "search" the warehouse with no guarantee of success, or 100 USD for a new device, or accept a 100 USD voucher.
This is unacceptable. They confirmed receipt in writing. As an EU customer, I am entitled to a 2-year legal warranty under EU Directive 2019/771. Internal warehouse problems are not my responsibility.
Bottom line: GMKtec is fine as long as everything works. But when you need warranty service, you get stalled and are expected to pay out of pocket.
Slow delivery.
The device itself works fine, but a month later I received a letter demanding payment of customs duties — about 30% of the device’s price.
Although the website appears to be based in the EU and advertises free delivery, the product is actually shipped from Hong Kong, and the buyer has to pay for import.
As a result, the final price is far from what was expected.
Also, the website disables the option to leave a review once the device has been purchased.
Complete scammers. The site makes it look like they ship from Europe, but everything comes from China. In the end, you end up paying an outrageous price because of customs fees. Stay away from them.
This store has a horrible communication. I ordered a mini pc last week, it has been 6 days and it still has not shipped my order. When I tried contacting the support, there was zero response. No reply to my mail at all. I dont know if I am scammed of my money or if I will get my stuff.
EDIT:
After 2 weeks of ghosting, I raised a paypal dispute. and then they replied me, asking to close the dispute and then they will ship my order. I chose to cancel the order since I cannot trust them anymore.
STAY AWAY!
No such thing as a European store, they still ship from Hong Kong just like their international store.
Chose the German shop because I needed fast delivery to replace a crashed computer, and didn't want the hassle of dealing with import fees into Europe. Even went with a lower model as the higher model was not available at the "European store", and this was a rush order.
After 5 days from order the shipment has finally begun from Hong Kong, with delivery due in 7 days. According to my enquiry with their customer service department the answer is yes - you can indeed expect to pay European import tariffs for orders from their "EU store" which are in fact sent from Hong Kong..
I purchased GMKtec regarding the positive reviews about the brand internationally. But I ended up believing that the EU website is complete fake.
This company acts like they have EU stocks and when you place an order from an EU country you think it will be delivered from the EU. No it is not. I placed an order on the 9th of July for 2x mini PC's and I also paid for express shipment which was promising 7 working days delivery so I thought everything is alright. In couple of days I received the shipment tracking code and noticed that items were being shipped from China. I've been waiting to receive my goods but then few days later I received an email which tells me that they been reported by the shipping partners that my legal address information is not valid so they couldn't ship my goods.
I have corrected my address which was correct anyway and send them back. In couple of days I have received the same mail tells me my address is wrong. I wrote my address in international standard format and sent them back.. Hoping they will resolve the issue..
Today I have received an email again tells me that my address is wrong which makes me think that something shady going on. This is not the first time I'm being shipped products from China and I always use the same address in same format.
I gave them the same address in same format once again.. If I don't receive this product in promised 7 working days I will ask for a refund which I suspect they will do anything about it..
If you are in the EU, I would not recommend purchasing anything from GMKtec.
UPDATE:
Today somehow I have received my order but I only received 1 mini PC which I paid for 2 :)
On my original order summary it's perfectly clear that order quantity is 2. The company is for sure pretty amateur or they don't take it serious.
I still don't recommend shopping from them.
I ordered the G3 Plus. It arrived in 11 days. It is really compact and still silent. Powerful enough for my use. It is excelent value. I decided to go for the G3 plus due to the low wattage expecting that it would be more silent than the more powerfull ones. So far I am happy. I was able to mount it to the back of my monitor using the included VESA bracket, and a separately bought CPU holder (the separeate CPU holder ewas not strictily necessary but was an advantage with the monitor that I chose - Lenovo N27P).
My EVO-X2 arrived quickly in 9 days, and it runs AI models like a dream! It tackles Llama 3 and Stable Diffusion smoothly, no slowdowns after hours of use - and the compact design is a nice touch.
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