Poor Service & Misleading Initial Quote
I had several problems with my Haven experience, which was especially unfortunate because I chose Haven based on its customer service reputation. First, after I submitted my application online, I was told that an immediate quote couldn't be provided and I would receive one within a few business days. After a week with no follow-up from Haven, I contacted them and only then did they realize they never provided a quote. Second, the first available appointment for the medical exam was more than three weeks after I finally received a quote. Then, the person sent to take my blood sample called 45 minutes before the appointment and said she couldn't make it, causing me to waste a half-day of vacation time. The woman was unable to reschedule for several days, and then arrived late on the second date. Finally, Haven increased my quote 50% after the medical exam. Haven said this was because of a history of gestational diabetes, but I had already disclosed that history prior to the initial quote so that was not new information and should have been factored into the initial quote. Furthermore, I'm a nurse practitioner and my A1C was the best I've ever seen, so the history of gestational diabetes was not indicative of any worry regarding developing true diabetes within the policy term. For a company that sells itself based on customer service and easy applications, I found Haven to be quite the opposite.