Disappointing
During order process on a Wednesday afternoon site indicated I should have shoes that Friday. Not having a status email on Thursday I called and they said it could take 2-3 days unless I wanted to pay extra for expedited shipping. I relayed my disappointment and was led to believe I would receive a reply. On following Wednesday I called to inquire and they said I should receive shoes that day. Again, I told them of my disappointment and that I felt order screen over promised and company under performed. They acted concerned but I never heard back. 1 whole week to receive item after ordering is not acceptable when they market their quickness, no proactive response from them, and this from one of their “VIP” members paying an annual fee for service. Very disappointing. When I advise Road Runner representative that their service was worthy of a bad review, her reply was “that sounds like a threat “. I replied letting people know of the marketing misinformation and over promising was letting others know what to expect and my experience with them. I thought her “threatening “ remark was quite aggressive.