Not the best experience but quick to apologise and take remedial action
Not the best experience. Received a rug which was really poor quality- it wasn’t even straight along one of the sides, with the 2 ends different widths. Sent in pictures and they agreed it was faulty. Had to fight for the return postage to be paid- it’s a massive hassle returning items because of new customs rules now we’re not in the EU. Refunds are issued 14 days after the item is received. I then found they had taken off the value of the postage, having agreed not to. Whole process start to finish 6 weeks for a poor quality/ faulty rug. Update: Nordic Knots contacted me swiftly after I left this review and read through all the contacts/ genuinely listened to what I had to say. They apologised and offered me compensation which was gratefully received. I have amended the review rating accordingly.