Poor Customer Everything!
I am a Gold Customer and find the customer service AWFUL. As a Gold customer for over 4 years- I pay an extra $300 a year for a dedicated phone line and 2x free wires ($30ea) and 2x free expedited transactions per year. As I said to the representative on the phone today, if this is the service given to gold members I can't imagine how awful it must be to just have a regular account. No follow up, slow execution, unexpected fees, no notice when they charge me fees, no option to apply my free benefits (I have to call and have them reverse the charge when they charge my cc for free wires, etc etc. last month I have a large cash gain on an investment and ET called me 2x to entice me to keep the money in ET - I moved it to Fidelity as fast as I could. if there was an easy way to transfer to a different IRA custodian I would in a heartbeat!