I love my XP4 750 it was a blast to…
I love my XP4 750 it was a blast to ride. It was great. I did have an issue where something went wrong with the bike and I did get injured. Not too bad but still it's was a brand new bike. I explained to customer service on the incident and expressed my concerns about it. The customer service staff was absolutely amazing. They understood the issues and problems that I had. I suggested that they take the bike back, investigate what happened and why it happened. I explained I didn't trust it to just be repaired and given back, that I wanted a new bike that they tested before shipping and they give me information for places in my area that their warranty covers so that I can take it there to have them verify It's in working order before I ride. They were totally helpful. They are going to ship me a new bike and take the old one back so that they can investigate and see what went wrong. That says a lot about their company and caring for their customers. The fact of them taking back the bike to investigate shows that they do truly care about their consumer and making sure anything wrong is made right. To keep the consumers and future consumers safe. There's not a lot of companies that would be the effort to do this. The level of care and consideration for the customer reminds me of working with Steam customer support. How much they value their customers and if anybody knows anything about Steam they go above and beyond. Lectric eBikes I cannot tell you how happy I am to being one of your customers.