It is a bit slow on updating the tracking system
It is a bit slow on updating the tracking system, so I need to call everyday to different department to ensure the location of the documents. By the way, the docs has arrived to my customer within 6 days during pandemic time, they literally have done their job well. Sometime customer service has limited information on the parcel/docs location (maybe no update from cargo or what, I am also not sure), then I called to logistic team and warehouse team for help and they are really helpful and answer my questions and hear my request.