City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.
Is City-Link Express legit?
City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels.
Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.
Receive the parcel which has been tear before, so bad service! Besides, it also took longer time to receive. So bad express that i have even meet before!
Reply from City-Link Express2026-10-22
We sincerely apologize for the damaged parcel and delayed delivery. We understand your disappointment and regret the inconvenience caused. Could you please provide us with your tracking number or order details so that we can investigate this matter further?
Thank you for your feedback, and we apologize again for the unpleasant experience.
Pick-up and delivery are fine, but when problems happen, you can't reach anyone for help. Even the manager doesn't answer calls. Nobody takes responsibility, and everyone just keeps pushing the blame around
Reply from City-Link Express2026-10-12
We sincerely apologize for the frustration and inconvenience you experienced, especially when you needed assistance with an issue.
We understand how important it is to have someone available to provide support and take responsibility when things don’t go as expected. We’re sorry that we fell short of your expectations in this regard.
Your feedback is important to us, and we take your concerns seriously. We would appreciate the opportunity to look into what happened and address the matter appropriately. Please contact us through our official support channels with your order details so we can investigate further.
Thank you for bringing this to our attention, and we apologize again for your experience.
dah out for delivery then delivery unsuccessful. Sampai 2 kali ulang benda sama. SERVICE TERUK. LAMBAT. DELAY BARANG 2 HARI. PIHAK SHOPEE DAH REPORT PUN MASIH TIADA TINDAKAN. TUTUP JELA COMPANY NI
Reply from City-Link Express2026-08-18
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays.
This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
Extremely terrible,HIGHLY SUGGEST USING ANOTHER SHIPPING METHOD
So GODDAMN TERRIBLE. I WONDER WHO GAVE 5 STARS , ROBOT? If your shipment just arrives without problems and you don't care about timing, fine. But if there's a problem and you want to pick it up yourself, you contact their freaking customer service , they take forever to reply, and reply in terrible way,your shipment delay due to REASON... Then end the conversation without hesitation. You have no choice but to wait for their brain-dead team to ship it
Reply from City-Link Express2026-08-18
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays.
This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
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