City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.Excellent pick-up service! Fast, punctual, and very friendly. Highly recommended
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
I highly recommend this service! I was initially worried about shipping a fragile box but they deliver it days earlier than expected. The package arrived in a good condition with no damage. Excellent handling and great value for money
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The customer service reply very fast and helpful
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Delivery went smoothly. Courier brother do great job & very helpful!
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The apps isnt working properly. The tracking too isnt convenience compare to other express courier. The customer sevice not responsive.
Hi Makmen, thank you for sharing your feedback. We're sorry to hear that your experience with our mobile app, tracking system, and customer service did not meet your expectations. We value your comments and are continuously working to improve our services. We'd appreciate the opportunity to understand the issues you encountered. Please contact our Customer Service team at [email protected] with more details so we can investigate and assist you accordingly. Thank you for helping us improve.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Pickup on time. Assist friendly…..
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Really gooodddddd serviceeee and deliveryyyyy. Very recommended 🩷
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
The pick up service was excellent, the driver arrived on time, and the journey was smooth and comfortable.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Very good customer svc. Tq Cik Nisa
Thank you Mr Raj, for your kind review. We're glad you were happy with our customer service. We appreciate your support and look forward to assisting you again.
Staff very responsive, kindness
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
city link at my place always problem....everytime the seller use citylink...the parcel always unsuccesful to deliver #bukitselambau #sungaipetani
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays. This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
The customer service really listen to my issues and offer solutions. Its show professionalism, keep it up.
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Excellent service ! My parcel arrived on time and in perfect condition.
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Very good service.. pickup on the same day event I called for collection late.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again
good customer service team that respond my email promptly and arranged my shipment without delay..
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again
Very fast service, pick up one time and delivery fast..
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again
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