City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.
Is City-Link Express legit?
City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels.
Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.
Absolutely useless courier service. My item has been stuck since 9th April without any movement, even after reaching the local distribution center. I called repeatedly, and every single time I was given the same lazy excuse “no driver available.” That is not my problem.
It took an entire week just to deliver, finally arriving on 15th April. On top of that, the customer service is terrible, my calls were clearly being cut off on purpose simply because I kept following up on an item that hadn’t moved for days.
Unacceptable service, poor accountability, and a complete lack of professionalism.
Reply from City-Link Express2026-04-16
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays.
This is certainly not the level of service we aim to provide. Kindly provide us the tracking number so that we can assist to check with the relevant team.
Thank you for the 5-star review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the 5-star review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Fast delivery during busy time.
My shipment arrived next day
Reply from City-Link Express2026-04-01
Thank you for the 5-star review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
if i could give zero stars i would. BE CAREFUL when doing business with this crooks.
I dropped off a few laptops that were never paid for by will. The owner kept giving me the run around and never paid me for my equipment. I wonder how many employees have been robbed by the owner in a similar way. One day you will stand b4 god and I hope he ask you why did you choose to rob people.
Reply from City-Link Express2026-04-01
Hi Shawn, we’re sorry to hear that your experience didn’t meet your expectations. We’d like to understand more about what happened so we can improve. Could you please share more details with us ? We’ll do our best to resolve this matter promptly.
the worst service ever!!!! how come u can deliver the important documents without consent from receiver? and the parcel got missing due to courier sent to wrong address. very stupid services.
Actually no star for City-Link Express. Very slow delivery. Put the blame on customer if they delayed the delivery which is can't contact us. But, actually they didn't contact us. Also bad experiences with the customer service. They leave us on the phone line without speaking any words from our complaint.
Most worst experience ever !
No 1 worst not no 1 express
No shame on what they selling their service
Using their service for express and paying for the price but it took more than 10 days. Even after many times calling , staff kept pushing to person in charge and phone just hang up half way to push responsibility.
Had been kept complaint many times but still the same.
Went to their hub and realized there are so many victims like me too .
In the end still can locate my parcel and worst thing is. They just wasting everyone time here .
Do not use their service !
Extremely disappointing and unprofessional service
Very bad experience for me.
My parcel has been stuck with City-Link Express for over one month with no updates at all. The shipment until now, there is still no delivery, no dispatch, and no clear explanation.
I have sent emails and made countless phone calls to Customer Service, but there has been zero progress. I was repeatedly asked to contact the branch, yet the branch failed to provide any solution or valid answer. Even worse, on several occasions, my calls were directly hung up on, which is extremely unprofessional and unacceptable. This shows a complete lack of coordination and responsibility within the company.
After one full month, there is still no update, no accountability, and no resolution. This delay has caused serious dissatisfaction.
I strongly do not recommend City-Link Express if you value reliability, communication, and professionalism. This has been one of the worst courier experiences I have ever had.
my supplier delived my goods since thursdays sampai hari ini Monday , i not received it, now dah jam 6.00pm still not received. and yg paling teruk your CS no not function at all, call 10 x jawapan same bgtahu masa kerja dah tamat sedang kan jam 10 am tapi off hours dah habis minta call besok. General line no. 0 for thers also not function. Number not detected!!!!!!! Bad service
theres nothing their do as per i update this review up until now. they tried to reach me out only to ASK ME MY ADRESS SO FREAKING MANY TIMES BUT THERES NO DELIVERY MADE UP UNTIL TODAY. KALAU ADA KOSONG BINTANG YOU DESERVE IT CUS IT IS CUSTOMER PROBLEM FOR YOU NOT HAVING ENOUGH DRIVER AND FOR YOU TO PERAM CUSTOMER PUNYA BARANG??????
Shit customer service. They kept transfering me and ending the call when I called for assistance with tracking my parcel. The website for tracking is shit too, couldn't track my parcel. If I could, I would give -3 stars. They need to improve the customer service department and train the agents better. Very rude and unprofessional.
Don't wait when your parcel status is "Out for Delivery." It might take much longer than you think, even if the sender puts notes like "Urgent" or "Specific Date" directly on the parcel. When you try to report it, there are only bots to communicate with. And I'm still not receiving my parcel.
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