City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.wahh good delivery on public holiday also
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Customer service was so helpful and sort out my shipment issue.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
The best & trusted services. Should recommend this services with all my friends & family. Keep it up.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Fast delivery. I received my shipment the next day.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
I'm very satisfied with the service. My shipment arrived on the next day. Very good and fast service.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Movement of my parcel: 27-May (14:53) - Shipment information sent to City-Link. 27-May (15:36) - Shipment picked up. 27-May (20:35) - Arrived City-Link facility. 28-May (21:32) - Departed City-Link Origin facility ( SR - Seremban) Krik.. krikk.. krikkk Krik... krikkk 05 -June - krik.. krik.. krik.. No update.
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays. This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
City link sungai petani anak haram.rider anak luar nikah.barang aku dh byk kali out for delivery.last2 city link cansel cmtu ja.hamoa mmg ank haram barua musibat lahanat toya mat amin mak hang belen
Kami memohon maaf atas pengalaman tidak menyenangkan yang anda alami dan memahami rasa kecewa anda mengenai kelewatan ini. Ini sememangnya bukan tahap perkhidmatan yang kami sasarkan. Sila berikan nombor konsainan supaya kami dapat membantu untuk menyemak dengan cawangan yang berkaitan.
Always my favorite spot to pick up parcel. Staff here nice and friendly ⭐️⭐️⭐️⭐️
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Worst service always delayed, my currently parcel from Shopee seller to Citilinkexpress took 2 days to reach JB (my place). Then it says: delivery failed: other reason. How can it fail when parcels are stored at guardhouse 24/7 PLUS there is also a parcel area on the side of my condo where they can just throw there. Then today is the 5th day sitting in JB after parcel failed, doing nothing reported Cust service, they merely directed to shopee citiexpress which further delayed and no news till the 5th day. Useless useless contrary to their false promise of being the best, efficient, bla bla BS
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays. This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
Friendly reception. Seamless
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
My package has been sitting in their Penang depot for more than one week still no update. Have contaced sender and they have yet to get any reply from Citylink Express. Very bad service. Tracking no. 960301023826584
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays. This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team. Thank you for sharing the consignment number with us, Pei Hor. Kindly allow us some time while we investigate with the branch.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Thank you for the review. We truly appreciate your support and are glad to hear you had a great experience. We look forward to assisting you again.
Slow service (Citylink Kuching, Sarawak). why they keep my parcel since 18 April 2026 and today 22 April 2026. The reason is “weather related”. I don’t see any weather disasters in Kuching.
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays. This is certainly not the level of service we aim to provide. Kindly provide us the consignment number so that we can assist to check with the relevant team.
The delivery was scheduled for April 13th, but there has been no status update since then. The last update stated that my item is still at the shipping station. Terrible
We sincerely apologise for the unpleasant experience you had and understand your frustration regarding the delays. This is certainly not the level of service we aim to provide. Kindly provide us the tracking number so that we can assist to check with the relevant team.
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