City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
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Is City-Link Express legit?
City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels.
Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.
Worst Courier Service Ever.
Parcel reached KL branch within a day of sender shipping out, thats good. But little did I know, it would stay at that same branch for another week... Why? Because of "manpower" and "congestion" issues, which I believe is utter BS btw. Every time I get in touch with them via chat or call, always say the same shit "Ohhh, we will expedite", "Ahhh, we will send notice to the delivery station", then nothing happens... And today after calling for updates, they straight up just hang up without saying anything... I have incentive to believe that my parcel has gone missing. Not only is CS garbage, I believe the upper management is eating shoes and nails for breakfast if they allow this kind of thing to happen.
A Delayed Delivery
Sent a parcel on Monday, from Johor to Kuala Lumpur, the parcel has arrived by the next day, Tuesday, but remained undelivered status until Friday.
There is nowhere to contact with the specific branch, and even Customer Service at headquarter can do nothing, always waiting for updates by the branch.
This was not the first time, the specific branch delayed my parcel, reasoning insufficient manpower, from April until November.
Terrible courier service I send a parcel from JB to KL 2nd day arrived branch but 10days later still haven’t sent it out. What kind of courier? *EXPRESS* *EXPRESS**EXPRESS* !!!!!!!Can any Person in charge contact me!!!!!!
Received notification that my parcel was Out of Delivery, and exactly 13 mins later, received another notification saying that the delivery had failed which is highly unreasonable and suggests that there was no delivery attempt being made. Waited for 3 days, no updates on further delivery attempt; called the CS only was told that they will expedite the delivery and will update me. Tried to email their CS, and only to received an automated email from the Postmaster that the email was failed to deliver. And to date, no updates or calls are received, and my parcel is still nowhere to be found.
The delivery tracking shows that my postage reached Singapore on 22-Aug. After checking my mail box every day, there was nothing. I called the office consecutively for a few days and there was no answer. I decided to go to the office in Toa Payoh on 28-Aug to collect the items myself. The company needs to do better.
sorry to say that my parcel arrived singapore on 12th Aug to city-link arriving facility but till 18th Aug no one delivered the parcel and i tried to call 63443377 minimum 30 to 40 times during office hour but no one is answering. who will be responsible for any damage of my food product. seeks your kind help to resolve thi issue.
It's not real courier service and very lazy personals in Singapore branch, my package arrived SG 23Jul and until now not delivered and no tracking update, Telephone no one answer and WhatsApp no reply, finally got reply for my email reply that I need to collect myself from their office, is it they providing the courier service? Singapore Post always delivery within 2days in Singapore so do post it instead of delaying further, please be professional
Bad customer service. Stated 9am-5pm but they came online around 12pm and never answered any questions asked, pretty useless service n the delivery is late. He took my parcel out for delivery around 10am then stated not able to deliver on that day n he requested to deliver later which is following day. Plus, so called as EXPRESS delivery. Its just from Simpang Ampat, Butterworth to Paya Terubong, Pulau Pinang took 4 days!
I was tracking my parcel and contacted the customer service, they then told me that someone will call me on it. Fast forward few hours later the item was updated in the system as delivered. I was puzzled because I did not received it. Called the customer care today and asked them for a proof of delivery and I was told to check my mailbox, I was never informed that my parcel was delivered and so strange to have it delivered into my mailbox. Not reliable and I would not recommend this courier service.
Trusted courier service? Are you kidding me? Your delivery of parcel should have send until doorstep not putting in a mail box! Mail box is for letter and paper, my mail box is not lock due to the lock is broken, how can you leave a parcel in it? And you never inform me until I check it out on tracking site. So irresponsible courier. Never trust again! Please stop your service!
Rubbish service, talking a lot than done, early morning texted me to update the parcel and asked when we should deliver your parcel, then i answered today! And another response said lorry is out already may we reschedule next day, i replied not around next day and she replied another day, that bullshit services, JNT never ask when to deliver found out evening arrived same day, this bullshit company don’t deserved and need to boikot!!
City-link malaysia service is very disappointing. Didn't deliver the parcel but on the tracking app, it mentioned that it was delivered and signed by the receiver!!! City-link closed the chat enquiry within 25 minutes even before the problem being solved!!!
Everything has been resolved now, but there are still a few issues I would like to highlight, note that this issue been going from 25 March to 14 April:
At the morning, I received a notification stating that my shipment had been delivered. However, the parcel was only handed over to me later in the evening when delivery personnel called me.
When I requested a proof of delivery photo, I was sent an old image dated 11 April(system error?) instead of one from 14 April.
Really bad, especially when it is near public holiday. Your parcel will be hold for long time without reason. I have to contact the customer service to get my parcel moving.
The difficulty to get to their office is one thing, due to their staff shortage I have to go all the way to self collect my parcel which is why this company never came across my mind and never will
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