Friendly driver
Friendly driver - Azril Thanks Azril - good job
About City-Link Express
Data updated- Website
- www.citylinkexpress.com
- Category
- Business Services
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 7% (14/203)
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About this business
City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.Is City-Link Express legit?
City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.What people say
Avoid even if no other option
I was the recipient. Tracking number issued, item was not picked up for 4 days until I contacted the supplier. Overall took 9 days for a distance of around 20 km and multiple calls that prompted pick-up and last mile delivery. I don't understand how they can still be in business.
The worst Malaysia courier ever
Try citylink because I have no trusted in small companies, but ended up it is the one who messed up. Ship my parcel at 11th to sarawak for a customer’s events in 20th. Now already 19th I still don’t where my parcel is, called them countless time they themselves don’t know the answer, scold them like hell but my parcel still don’t manage to move. Say will call me back but no. And now I am hanging like a cow don’t know what can I do, keep on refresh the status but nothing, called their 24hours contact no ones want to pick up
Rocky and Lewis
Rocky and Lewis who came to repair the line adter a tree branch had snag the line did a brilliant job. They were through and had the internet back running quickly. The guys were polite and knowledgeable. I thoroughly commend them.
Worst courier experience
City-Link Express was tasked to deliver a package from Johor Bahru, Malaysia to Singapore. When I tracked the package, it had been sitting in City-Link's Singapore warehouse for 7 days now. Still not delivered! Would've been easier, cheaper and more efficient to use normal post. Edit : It has been 2 weeks since the package has been sitting in the Singapore warehouse. Still not delivered! Hopeless!
I am extremely dissatisfied with your…
I am extremely dissatisfied with your courier services. The staff's lack of responsibility and accountability is concerning. Despite being a paying customer, I had to repeatedly inquire about the parcel's collection status, causing me undue stress. The staff's promise of same-day collection was not met, and the communication was slow and uninformative. Additionally, your hotline was unresponsive and ineffective. I had paid for the service the day before collection, yet the experience was disappointing. I recommend enhancing your staff's performance to improve the service.
Good
Good service
bad customer service
bad customer service, call customer service ask for rate charges but sales deparment not pickup the call, so we need to agak2 the charges before confirm with customer. call for pickup the person suara like dalam selimut and very rude replying customer question, very bad service.
If got no star I sure rate no star
If got no star I sure rate no star ! Very bad service. Lost my document, a lot time promised come to pick up my documents or parcels, but dint come! Hi, city-link , do you know what is the meaning of courier service?
Companies
Companies, personal postage’s, DO NOT USE CITILINK SERVICES. The WORST OF THE WORST among all the courier companies. Despatch always take the easy way out by not sending parcels to receivers. Items would always be sitting in their warehouse, no calls or follow up delivery. Despatch person lies about not being able to contact or no one at delivery address! CITILINK MANAGEMENT IF YOU ARE READING THIS, IT IS TIME TO DO AN INTERNAL SPRING CLEANING OR MORE CUSTOMERS WILL SPREAD OF YOUR STAFFS INCOMPETENCY AND STOP USING YOUR SERVICES!
Travellers Beware
Due to 2 consecutive Air services from Glasgow to Edinburgh Airport breaking down, we missed our flight to Bournemouth to provide childcare for grandchildren.We had to arrange alternative transport with National express at a cost of £171 to get us there ASAP.City Link were not willing to compensate us for missed flights or Nat Express coach tickets.They have indicated that their only responsibility is to get you there!, not get you there on time.This is quite pathetic, considering they service an Airport!!! We allowed a 90 minutes window between the expected arrival time of the coach at Edinburgh airport and the departure of our flight, in keeping with their advice.
Citylink lost my package
Citylink lost my package, it has not been delivered to the customer for 2 weeks and no one has taken responsibility and resolved the problem satisfactorily, which is irresponsible.😡😡😡
WORST COURIER IN WHOLE MALAYSIA.
WORST COURIER IN WHOLE MALAYSIA.. Not sure why it still exist. Customer support reply slow, wont reply, their Whatsapp set 24hr disappearing msgs maybe already know their service sucks, scare ppl screenshot and complaint. 31 May stated Departed, 07 June still havent arrive. Called 5 times CS, each give different answer and fake promises. State will reach this evening, check tmr morning, maybe stucked at Custom, promise will call me but didnt and I have to call back, say reached already but havent deliver, then say belum deliver and will inform me when delivered. The truth is, they dont even know where the fk is my parcel.
Hate it when people send my parcel with…
Hate it when people send my parcel with Citylink, they are slow af
Not helping at all
“If there is no further assistance needed, we will proceed to end this chat. Thank you for contacting City-Link Express Customer Service team and have a nice day. Bye 👋” I working and late reply their whatapps..and they reply this..so unprofessional and it’s whatapps leh..why cant you wait people rEply..nampak sangat tak nak bertanggjwb dgn kesalahan sendiri salah hantr parcel i tempt lain..no use u put your whatapps no there..not helping at all
This is arguably the WORST courier…
This is arguably the WORST courier service I've ever used. The parcel has been sitting in the hub for a week without being delivered. When I called the branch, they promised to deliver the parcel on the same day but never did. When I contacted the customer service, they tell me to contact the branch. In the end, the whole company seems to not know what to do with missing parcels and have the worst customer service experience ever. DO NOT USE CITY LINK. They are nothing but a scam of a delivery company.
I was travelling on my own for the 1st…
I was travelling on my own for the 1st time and I was very apprehensive as I am disabled. Graham the driver on 2.10pm on 3rd May Fort William to Glasgow was so attentive & helpful ALSO Neil on the 10am on 6th May from Glasgow to FW was also very helpful, not only to myself but to other passengers. Credit to them both, thank you for making my trip so carefree. THANK YOU 🤩
Bus delayed by 46 minutes
Bus delayed by 46 minutes, which meant having to purchase a train ticket instead. Bus was £28, train was £47. This put me out of pocket and so I asked for a refund. If I was able to wait the extra 46 minutes, I would have. I requested a refund. CityLink have said no to a refund as it is not their fault if a driver is late. They told me that passengers should expect buses to be late by up to 90 minutes and therefore plan better. Is this seriously how CityLink treat their customers? They have told me they are within their right to benefit from my financial loss due to them not providing the service offered at point of purchase online, and so will be making the choice not to refund. This company is embarrassing for 2024 in the U.K.
Horrible Customer Service
Customer Service was very rude and don't know how to do their job. "Kau ni siapa ye? Kau dari mane?"
Bus Delayed, spoiled seat
Bus Delayed, and super dirty bus, the seat is spoiled and if you like to take a chance to try on a long travel without lying down, take this bus. Just to be clear, I am not the only person who experience this on the same bus. Few people shared the same issue
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