Bus delayed by 46 minutes
Bus delayed by 46 minutes, which meant having to purchase a train ticket instead. Bus was £28, train was £47. This put me out of pocket and so I asked for a refund. If I was able to wait the extra 46 minutes, I would have. I requested a refund. CityLink have said no to a refund as it is not their fault if a driver is late. They told me that passengers should expect buses to be late by up to 90 minutes and therefore plan better. Is this seriously how CityLink treat their customers? They have told me they are within their right to benefit from my financial loss due to them not providing the service offered at point of purchase online, and so will be making the choice not to refund. This company is embarrassing for 2024 in the U.K.