Service sucks
Service sucks! Never follow the schedule! All like dreaming!
About City-Link Express
Data updated- Website
- www.citylinkexpress.com
- Category
- Business Services
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 7% (14/203)
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About this business
City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.Is City-Link Express legit?
City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.What people say
Courier out for delivery for 4 days…
Courier out for delivery for 4 days straight. Please someone let the poor guy go home get some sleep.
An “express” service which crawls like tortoise.
I sent a document on 21/11 from Selangor to Ipoh. As of 26/11 the document hasn’t delivered. How do you call yourself City-link “Express”? If I cycle from Selangor to Ipoh also reach Ipoh already! I’ll never ever use your service again! Waiting to see when will this company close dow !
Discrimination
I have 26 years of driving motor coach and school bus and they told me that they did not feel like I said what they're looking for excuse me a lot of your drivers become charter bus drivers and school bus drivers I've had some bumps in the road because of an illness and an accident that was not mine they will discriminate against you when they look at your resume not even knowing your history that tells you why they have a 1.3 star rating HR does not know what they are doing I know some of the drivers they hired and they are going to turn a good driver down it's okay they don't deserve me then they don't know a good driver when they see one that's sad they wonder why they have a terrible rating with the public
Zero star
Zero star. Very very poor quality courier service. As a lesson for me. They always throw the parcel. When I received my parcel, the parcel box plastic broken and have a lot of scratches. Since the sender already put it into the box and wrapped with a lot of bubble wrap.
SLOW DELIVERY !!!!
Status written delivered but not notify…
Status written delivered but not notify where they put the parcel. As a recipient, I need to call the customer service first, only know where to pick it up. Address are written properly, its not even got security guard to block your way. And by chance, If I didn't check/track my parcel in the website, I won't know are them really delivered? Is it to the wrong place? or have been taken by others. Plus one star to the customer service, BUT, it also need to call the second time only can get through.
ZERO STAR
ZERO STAR PLEASE DON'T USE CITY LINK. Status delivered. But i never received.
ZERO STAR TO BE HONEST
ZERO STAR TO BE HONEST, TRASH COMPANY PLEASE SHUT DOWN YOUR COMPANY, PARCEL WAS MISSING. UNABLE TO BE FOUND.
veryyyyy rudeeee pic to handle…
veryyyyy rudeeee pic to handle arrangement pick up doc
LOUSIEST delivery service of all times
LOUSIEST delivery service of all times! Parcel was sent to the wrong address. Lousy service whereby you can't even get a simple parcel delivered to the correct address. Such a PATHETIC courier company.
I wish I could give a minus or 0 for…
I wish I could give a minus or 0 for City Link. Such a pathetic poor quality of work performed, when I tracked my parcel, I was shocked to find out that the system indicated that it was being delivered and signed by me, I didn't even know when it was sent out and reached, and how on earth could I acknowledged and signed it? I looked into my mail box, I checked the security guardhouse, I couldn't find the important parcel I am supposed to receive, apparently it is lost. Another pathetic fact is as logistic service provider, customer service should be provided 24/7, but they failed to do so. My parcel was claimed that it has been delivered 2 days ago, today is Saturday, tomorrow Sunday, coming Monday is a public holiday. I can't get my problems solved promptly, there were no one to answer calls ~ I called numerous numbers, the last one that I could finally got through was a general line, I was being transferred to the customer service and "kicked" back many times to the general line, waited for more than 6 minutes unattended, and eventually I had to hung up my phone. Citylink is really sucks❌❌❌👎👎👎👎 I suggest that all service providers and companies please avoid using them to serve your customers, the outcomes were just frustrated and unpleasant, not effective and will drive your customers away. Update: Customer service what's app has turned on the default disappearing messages, and the message I sent on Saturday gone missing on the coming Tuesday after the long holiday. It's a frustrating experience as a lot of time wasted to get attended to for the problems they created.
The driver Mr Tucker was exceptionally…
The driver Mr Tucker was exceptionally helpful when we boarded in Glasgow Buchanan Street 0830 6th April bound for Cairnryan. The coach was clean and tidy
Rubbish company
WORST WORST WORST SERVICE
city link deserves no star AT ALL!!!!!!!!!! the shipment went good until came to the delivery man (an Indian guy-shah alam), he kept postponed my parcel to reach home. if we check in tracking, status 'out of delivery' keep repeated over 3 days?! how that's possible??? then i called the customer service twice in two days in row, baru ada respond :/ then today, I got my parcel, the Indian delivery guy called & came to give my parcel with very very bad attitude. he was like mad at me because of everything like Shah Alam person in charge receive an email about he kept postponed my parcel.
Citylink deserves NO star at all
Citylink deserves NO star at all. Very very poor service, like you get it FOC. The Ceo should look into improving the service quality. Sent on 19/12/22, only on 23/12/22 they responded, only when the item posted went rotten. Citylink even made a remark "Receiver Requested Later Delivery" on 21/12/22 when actually both sender and consignee never get any calls from Citylink. Extremely disappointed and would never again use the service. Very very bad experience.
CITY LINK PENIPU KATA BARANG DAH SAMPAI
I'm very disappointed with services courier and customer service KUANTAN, because they aren't professional in services, my parcel was DELIVERED at UMP Pekan at 1758 o'clock on 15/12/2022 and i want to pick up my parcel around 8.40pm and parcel was lost, I'm contact YOUR courier KUANTAN and YOUR courier didn't taking any picture for an evidence as my confirmation that my parcel are delivered, my tracking number are 960307821072512, please improve YOUR services with customer, anything please email me, i need my parcel back, and I'm Just want to Know that your courier are honest send my parcel because I'm just suspect them, please email me URGENT, PLEASE LA TAKING A PICTURE WHEN PARCEL ARE DELIVERED, AND WHATSAPP CUSTOMER, SIMPLE BRO, LIKE JNT AND NINJA SERVICESS THIS IS FIRST TIME I'M FACED LIKE THISS, VERY BAD SERVICES
WORSE service provided
WORSE service provided. Parcel picked up on 11/11/22 at Puchong office and going to deliver to Klinik Bank Negara Malaysia. Until today 2/12/22 , customer not received. Called few times to customer service , parcel still stored at Shamelin Perkasa and not delivery staff. parcel number:060301862563838 now need to ask Lalamove to pick up at Shamelin
I had a very bad experience for the…
I had a very bad experience for the first time taking this flight from Surabaya-Denpasar on October 10, 2022. In the beginning I was told that the lobby to wait was at gate 6/8, and the boarding time was @ 11:15 am. Later, from the electronic announcement board I found that the gate to wait was at gate 8 at around 10am. Then, I had sat there until 11:15 am, but still, there was no announcement for boarding. I asked one of the customer service staff by the gate 8. I pointed the sign to Denpasar at 11:45am by the customer service counter, and asked one of the female staff how much longer I had to wait. She replied that the flight delayed a bit longer, asked me to go back on my seat on the front row by the customer service counter. I was then continue to wait another half an hour. Meanwhile, a strange long distance call rang, but I didn't answer any strange call to avoid a scam. I kept waiting for boarding , and listening the announcement from the loud, fussy and disturbing speaker until 12:35am. Still no thing happened. I became anxious and rushed to gate 6 to see if the gate was changed. It was actually change to gate 6 without any notice. The gate for my flight was already closed. One of the male stuff at gate 6 told me that Citylink was not going to refund or rescheduled my reservation. In other words, my air ticket from Surabaya-Denpasar was dumped. When I sat at the lobby gate 8, I didn't see anyone looking for me or heard announcement from that annoying speaker any announcement of calling me. All the sudden, I lost my air ticket from Surabaya-Denpasar during waiting for the boarding, and had to buy another ticket. It sounded ridiculous and unfair to me. In addition, I feel disappointed with this flight company, because all I had the experience from my first flight with Cilylink is chaotic and disorganized. Please give me a fair feedback. Thank you in advance for your attention and assistance.
CITY LINK SO BAD
CITY LINK SO BAD ! BAD SERVIS. BRANCH IN JASIN, MELAKA. THEY DIDNT ANSWER MY CALL EVEN SO MANY TIMES IVE TRIED. MY PARCEL HAS BEEN DELIVERED , BUT I DONT KNOW WHO PICK MY PARCEL!!! I LOST MY PARCEL!!!!!
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