TERRIBLE
TERRIBLE. TERRIBLE TERRIBLE Our dog , an 8 month Coton du Tulear, came out looking like he had been sheared . We had taken a photo of a puppy cut to show the groomer what we wanted. She said it would be a tiny bit shorter than what we wanted. However when we picked him up he was so short you could see his skin in lots of places . He was limping and obviously something had happened to his back leg. When I phoned up to complain I spoke to Jennifer who told me that ‘everyone saw him walk out the shop perfectly , with no limp’ However because he was shivering and shaking so much after his horrendous ordeal , my husband carried him through the shop and out to the car. So I don’t know how the audience of people managed to watch him and see that he wasn’t limping . Jennifer also goes on a lot about the signed contract , they are obviously covering themselves for the complaints. Also she told me that apparently by law they cannot brush a dog for more than 15 minutes due to animal welfare. So if our groomer had brushed for 15 minutes and there was still some knots she would have to stop and cut it all off. 😫 I just really wished we had read reviews before booking in , as there are so many horrific ones. It was like getting a different dog back, apart from the shivering and limping AND occasional loud squeak if you pick him up ( again never happened before the groom) . He is still very subdued and not doing his usual play fighting with his two brothers. It’s day 3 since the groom so we are hoping ( after seeing similar things from other customer reviews) that it might take a week before they get back to being more like their usual self) The bad groomer was called Jade. Hopefully I can add before and after photos to shock people as to how bad it was .