5 months, no braces and no refund
I am convinced the good reviews are fake! I spent from March to Aug going back and forth with them and never got my braces. They kept saying they were going to send the mold kit but didn't for a month. I had to stay on top of them to get that. Then I get it and send it back within 48 hours. No response for weeks. I had to stay on top of them again. They said that my impressions were approved and they would upload photos. They didnt. No contact from them for weeks. Once again, I had to get on them like hey what's going on. Then they say oh they wer not approved and now I need to pay more money to someone else to get xrays or they could resend the kit and charge me again. Either way, costing me more money. I said send me the info for where to get xrays. It took another TWO MONTHS of going back and forth to finally get it. When I get the dental office info, they didnt take my insurance AND the price was different than what alignerco told me it would be. Here we are, 5 months in, no braces, no refund. I am convinced this is not a real company; It is a scam that sends molds kits but never sends the braces. And now, this far in, they finally say no refunds after 5 days. FIVE DAYS!?!?!?!? That was NOT made known to me prior to purchase, was NOT on the website or Google able info bc I did check everywhere including trustpilot prior to purchase! Five days isnt enough time for anyone to accomplish anything. It took way longer than that just to receive the mold kit! I want a full refund! The customer service is terrible and they never delivered the product I paid for in full in advance! Product never received!