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julie blew

United States

1 Reviews
6 Reads
0 Useful

1 review

benisouk.com

4 x 6 clearly doesn’t mean anything to this company

i ordered my second 4 x 6 rug which arrived months later and measures 44 x 69. that is not 4 x 6. after going back and forth with the company and they asked to send pictures with a tape measure to show the inaccuracy i did. then i received an email that showed a screenshot of the disclaimer that i never saw that says the rugs can be + or - 5 %. huh. i now have a rug that i cannot use that they are refusing to refund or allow me to send back. bad business imo to make a customer pay for. not be allowed to return a rug that is NOT as advertised. it isn’t 70” it’s 69 and you write me prior saying you would do anything to make it right. 3inches of the length of the rug is not a minor discrepancy. i would never buy another rug from a company that doesn’t value customer service. as i stated you were ready to do “anything” 5 inches off the dimensions of a 4 x 6 rug should not be advertised as 4 x 6. i would never order from a company like yours again. happy holidays

2025-11-24