This was the worst customer service…
This was the worst customer service experience I have ever had. I purchased a sofa from Living Spaces and was excited to receive it. Unfortunately, when the delivery team attempted delivery, they discovered that the main section physically could not fit through the access points to my residence. The sofa never entered my home and was returned. Adding to the frustration, my receipt contained incorrect information, including errors with my name and address. I contacted Living Spaces expecting that we could work together to find a reasonable solution. They could care less. I repeatedly explained that I had not changed my mind about the sofa and that this was not buyer's remorse. The issue was simply that the delivery could not be completed. A real bummer as I was excited to have this sofa in my place, if only it could fit. I was then told that the delivery team should not have taken the sofa back. When I asked why they did if that was the case, I received no meaningful answer. I also want to be clear that I was not demanding a full refund at all costs. I tried to meet Living Spaces halfway. I would have accepted a reasonable restocking fee. I would have accepted store credit. I simply wanted some kind of fair resolution. Instead, I was met with a complete refusal to help in any way. I was told there would be no refund, no exchange, no store credit, and no accommodation of any kind because the item was marked final sale. I was instructed to pick up a sofa that Living Spaces' own delivery team had already determined could not be brought into my home. I was also told that if I did not pick it up, the sofa would be disposed of within a few days! Think about that for a moment. Living Spaces physically has the sofa in their possession. I do not. Their own delivery team confirmed it could not be delivered, yet I am still expected to pay for it in full. They repeat that they're a "third party," which gives them license to not take any responsibility. During one of my calls, the manager hung up on me because he didn't like my tone. A follow-up call later resulted in the same answer: there was absolutely nothing Living Spaces was willing to do. Delivery problems happen. What matters is how a company responds when something goes wrong. In my case, I experienced a shocking lack of flexibility, empathy, accountability, and basic customer care. A real shame as I was ready to go back and spend thousands more to complete redecorating. What should have been an unfortunate but solvable delivery issue turned into an absolute disaster because of the way Living Spaces chose to handle it. After this experience, Living Spaces has lost me as a customer permanently. I will never purchase another item from this company again. Based on my experience, I would strongly encourage anyone considering Living Spaces to shop elsewhere. At the very least, avoid the mid-city Los Angeles location.