The customer service is the worst
The customer service is the worst! From PJ to PJ shouldn't take more than one day. Yet when I called, I was just asked to "wait", saying that I should "understand our situation". They told me it's out for delivery and I'll receive on the 9th, I waited whole day and nothing. 10th morning I called again and the CS asks me to "wait" and "understand us" again, as though customers owe them something. Said have requested branch to deliver and will be contacted within 3 hours, 3 hours nothing, so I called back. They asked me impatiently why do I keep calling, just wait. They don't even make the effort to get things sorted. In the end, I called the branch myself and managed to get the personal contact for the PIC for delivery. He helped to track my parcel and 3 hours later, showed me the photo. And delivered next morning as promised. If I could reach the branch and PIC myself, then why can't the CS? What's the use of hiring a CS team when customers have to do their job? Citylink is just tone-deaf to customers concerns.