I had a very good experience
At first as I was a bit scarred reading all the negative comments, but this company delivered. I saved like 400£ on this amazing hotel in Agadir called Sofitel, we even got a free upgrade. The email reply was very fast like 12h, and I had no issues. Will book with them again for sure. I guess, just make sure everything is all booked and paid for in advance, don’t let it to last minute in case there are issues for this company to have time to adress them.