Billabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Written by the business, not verified by us.Billabook (billabook.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-09-04.
Most reviewers were unhappy with their experience overall. Many consumers experienced severe issues with their hotel bookings, frequently arriving at travel destinations only to discover that no valid reservation existed under their name. Customers also reported extremely poor communication, noting that support teams consistently failed to answer emails or resolve urgent payment and refund concerns. Some reviewers were happy with their overall experience, pointing out that the initial booking process was fast and prices were significantly lower than competitor sites. However, a small portion of people felt anxious because receiving final confirmation numbers took much longer than expected.
Auto-generated from all reviews of this business. For reference only.I got an INCREDIBLE rate at a disneyland hotel. It was so good I was almost skeptical. But Mary at Billabook was able to also provide me a reservation number that I connected in the disneyland app, so I can see my stay officially with Disney. Speedy responses too. Thank you!!
i pay 34 USD and my hotel room I was booking for Citymax Hotel Everything is fine I will recommend replay fast forward fast
Booked a hotel through this website, received the confirmation and when we turned up at the hotel they couldn’t find the reservation , they finally found we had been booked into their sister hotel which we didn’t want to stay in, no one from Billabook reachable to sort - really awful - never using again .
I made a hotel booking through billabook but the booking does not exist when I checking with the hotel. I have sent an email regarding this but still dont get any feedback
I made a reservation under the name **Ceyda Akdi Gök** for a stay at **Cratos Premium Hotel & Casino** from **24 August to 31 August** and paid the full amount by credit card. Unfortunately, the payment was never transferred to the hotel. When we arrived, the hotel informed us that they had not received any payment. As a result, we were forced to pay the hotel a second time in order to avoid losing our reservation and complete our stay. We contacted the company by email, explained the situation in detail, and requested that the full amount be refunded to our credit card. However, we have received no response whatsoever. This means our original payment has neither reached the hotel nor been refunded to us, which is completely unacceptable. I strongly advise others to be cautious when booking through this company until they improve their payment processing and customer service. If this issue is not resolved immediately and our refund is not processed, we will pursue all available legal remedies. 11.08.2026 UPDATE: Still No Refund and No Response As an update to my previous review, we were forced to pay the hotel for a second time because the payment we originally made through this company was never received by the hotel. We have already sent the company the official invoice issued by the hotel as proof of this second payment. Despite providing all the requested documentation and contacting them repeatedly by email, we are still not receiving any response. Our refund has still not been processed, and we have not been given any clear information about when we will receive our money back. We have fulfilled every request made by the company and provided proof that we paid the hotel again. At this point, the continued lack of communication and failure to refund our payment is completely unacceptable. We expect the full amount to be refunded to our credit card immediately. If this matter continues to remain unresolved, we will proceed with the necessary legal action to protect our rights. I will continue to update this review until the issue is fully resolved.
Booked a rate that was about $40 lower than all other websites. Said it was the full amount. Showed up at property and they said there was a $40 additional fee that Billabook didn't disclose. Super sketchy, avoid this place.
Billabook was so helpful in helping to make my family vacation complete. I was in a bind and needed help with my rooms and Billabook got me upgrades at no additional charge. Adam was the best and I would definitely you them again in the future.
This is the worst experience ever. I made a reservation for two days and when I arrived they couldn't find my reservation plus customer service never responded. I am currently waiting to see what can be done but so far things don't look good because they came find a reservation!!! Never use it!
Website was easy to navigate and very detailed. I also asked to accommodate a tough request, which was graciously administered to by the kind team. Offers listed on the website were excellent too
On the 7th June, my hotel booking was cancelled due to a force majeure. Over the next 3 weeks, I sent numerous emails to Billabook, and tried to phone the customer service number many times, and did not receive a single response. On the 27th June, I received an email from Adam in the Accounts team, saying "We confirm that this booking was cancelled free of charge and the refund was approved and processed from our end". He went onto say that "our accounts team is proactively investigating this transaction with our payment processor to trace the status of the credit", and that he would "provide an update early next week". That email was sent more than a month ago. No money has been returned to me at all. I have followed-up by email and by phone many times since, and I have recieved no reply at all. This situation is now very serious. I need Billabook to process the refund immeditaely without any further delay, and confirm this to me in writing. I would welcome a response from Billabook so that this matter can finally be resolved. My booking number is 2025466.
Scammed me out of $420 by never sending me a confirmation email and forcing me to use a debit card. Have not replied yet when asked for a confirmation email either. Thankfully I used PayPal but I’ll never wait this long to plan a trip again, clearly a deceptive tactic
I booked Double tree by hilton hotel in makkah first time with billabook.com .My experience was excellent. After booking i found very negative reviews which made me too much worried but on my arrival check in complete within 5 minutes. everything was smooth and quick whenever i mailed to billabook i always received response . I will again use their services.Thanks billabook.com
I recently booked a hotel via billabook. Firstly amazing prices and secondly they really helped me with an issue. Quick fixes and 24 7 availability i wud really recommend every1 to try them out.
The reservation was great. I don't understand the issues many people dealt with. We had a hotel reference number, the people at Villa Book answered our email almost immediately, and the booking was exactly as expected.
We cancelled a booking in May 2025 in accordance with the cancelation policy, we had paid in full and have not received our money back. We have reveived email saying payment will be sent back to our account and has not been. We are not happy with this service and wont be recommemding.
Reference 2013841 Booked room in Paris however due to family illness iv had to cancel within plenty of time. I have emailed with confirmation of cancellation but radio silence since when requesting when i will get my refund. Multiple emails and absolutely nothing back. I cancelled weeks ago and would never expect to have to chase like this. Unacceptable
I am extremely disappointed with Billabook's customer support. I had to cancel my reservation at the Leonardo Hotel Vienna Schonbrunn (Booking Number: 1690284). Back on June 4th, I received an email from their accounts team stating that my refund had been approved. Since then, I have sent multiple emails simply asking for a formal document or a clear statement showing the exact refund amount. Not only have they failed to provide any official documentation, but they also completely refuse to state what the refund amount actually is. They are completely ignoring my emails and stonewalling my requests for basic financial transparency. This is unacceptable and highly suspicious behavior for a booking agency. Today is June 21st, and despite multiple urgent reminders today, I am still left completely in the dark. If you expect transparency or basic customer service, DO NOT BOOK WITH BILLABOOK. I demand that Billabook contact me immediately with a formal invoice detailing the exact refund amount.
AVOID, no reply to emails. I paid for hotel on full then 1 months later they contacted me to say there is a discrepancy in my booking so you can cancel at full refund. Still waiting for my refund and no response from Billabook. There reviews speaks volume. AVIOD
Great booking platform and superb customer service!
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