Billabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Written by the business, not verified by us.
Is Billabook legit?
Billabook (billabook.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers experienced severe issues with their hotel bookings, frequently arriving at travel destinations only to discover that no valid reservation existed under their name. Customers also reported extremely poor communication, noting that support teams consistently failed to answer emails or resolve urgent payment and refund concerns.
Some reviewers were happy with their overall experience, pointing out that the initial booking process was fast and prices were significantly lower than competitor sites. However, a small portion of people felt anxious because receiving final confirmation numbers took much longer than expected.
Auto-generated from all reviews of this business. For reference only.
The only reason this isn’t 1 star is because I did in fact get my room, however I could’ve easily not and do not reccomend booking here.
First off, it took hours to get my booking confirmation and then confirmation given looks anything but legit.
2nd, I show up to the hotel and they could not find it for 10 minutes and eventually did but I think they may have just took my word for it - I got lucky.
3rd they said they had no internal record of it and when they tried to search through billabook their site was down and they couldn’t.
4th I emailed billabook and requested a confirmation email multiple times after not receiving it originally and haven’t heard back from anything
TLDR I got lucky to work with a reasonable hotel, you may not. Look at all the other reviews - this is NOT worth the risk to save $20.
I would strongly advise others to be cautious.
I booked a hotel in Paris through their platform, but when I became suspicious of their confirmation e-mail, I called the hotel to confirm my reservation, and the hotel had no record of my reservation. The confirmation I first received from Billabook was an internal booking number, which the hotel can not use to locate any reservation. Billabook reference 1854878.
My bank has confirmed that the payment for this Paris booking was processed to a merchant in Tel Aviv, not France.
Update 1 25.03: Got a response with fraudulent red flags and stalling tactics. Called the hotel, still no reservation.
Update 2 25.03: Received an e-mail from Billabook with the supposedly official confirmation number. Called the hotel and number is not valid; still no reservation in my name.
Update 3 25.03: Received from Billabook five automatically generated e-mails with the same invalid "confirmation number". Keep calling the hotel and number is still invalid, no reservations.
Final update: My bank suggested that we cancel our credit card and file a chargeback, what we did. Afterwards I received a call from Billabook saying that they had booked the room and providing a reservation number. I called the hotel and it was confirmed.
Altogether an extressful and time-consuming experience.
We booked a hotel in buenos aires which turned out to be a total disaster!
Firstly, this portal has no hotline number; secondly, emails are only answered after days; and when it comes to the reimbursement of costs, you get no answer at all. DOWNRIGHT CRIMINALS!
Update (after response of Billabook to the original review above): since their legal/public relations department is very responsive in regards to open criticism (by requesting further details to the booking), we kindly advise them to take a look in the claims and open issues of their support team ...
Update2 (after 2 months of writing emails to their support team): still no satisfying answers and worst of all, no refund issued.
THOSE ARE CRIMINALS (see other reviews)!!
Reply from Billabook2026-03-24
We were unable to locate any booking matching the details provided in this review.
Despite requesting additional details, no information was provided that would allow us to verify this case. We take such claims seriously and are committed to investigating any genuine customer concerns.
We encourage the reviewer to contact us directly with verifiable booking details so we can review and address the matter accordingly.
Easy booking and best prices!
Ive asked billabook to give me an upgrade on the room If possible and they actually managed to get me a room with a big terrace, Thank you :)
Just booked, and the hotel says no reservation exists,
Reference no: 1829820
I am unfortunate to say that your reply is not true as the hotel still says that there is no reservation
Reply from Billabook2026-03-18
Dear Mena,
Thank you for your feedback. We would like to assure you that your reservation is confirmed. For any questions or clarifications regarding your booking, please contact our customer support team directly, and we will be happy to assist you promptly.
Terrible experience with this company. In my opinion, this is a total scam
Reply from Billabook2026-03-18
Dear Joseph,
We have reviewed your reservation, which was cancelled in accordance with the agreed-upon cancellation policy.
As you noted yourself, you “missed the deadline by a couple of hours.” A partial refund was issued in line with the policy, with only a small processing fee retained.
We always aim to provide clear communication and support to our clients. For any questions regarding policies or charges, we encourage customers to contact us directly so we can assist promptly.
WARNING! DO NOT BOOK VIA BILLABOOK!!! It's a scam. They take your money, do not reserve the hotel. If you contact the hotel, they reserve it, but later they cancel the reservation without letting you know.
Reply from Billabook2026-03-18
Dear Miloslav,
We’re sorry to hear about your experience. Your booking was fully confirmed with the hotel at the time of reservation, and you were able to confirm it with them. The hotel confirmation number was later updated, which may have caused some confusion. At no point was the reservation cancelled by us, and the booking remained valid.
Our team will contact you directly to ensure everything is resolved and you have peace of mind.
No flights from Israel because of the war, so my trip was basically impossible. While the airline still hasn’t responded, Billabook already refunded my non‑refundable hotel booking in full. The craziest part is that they actually contacted me before I even reached out and asked if I needed help cancelling because of the situation. Honestly an unbelievable customer experience.
My trip had to be cancelled because of the war with Iran and all the flight cancellations. I contacted Billabook about my hotel reservation and they answered very quickly. They managed to speak with the hotel and get a full refund approved for me. Really appreciate the help during this crazy situation!
I made a booking through Billabook and contacted their customer service via email. Their team responded promptly to my queries, and the hotel kindly accommodated our request when we checked in.
Terrible service from this company. I made a reservation for a hotel in Denver in January 2026. My plans changed, and I had to cancel within the allowed time. They sent me an email confirming the successful cancellation, and the refund was supposed to be ready within 10 business days. To this day, they haven't refunded anything. They say I have to check with the bank, but they haven't sent me any proof of refund. Don't trust this company; it's a scam! 🚨🚨🚨🚨
Reply from Billabook2026-03-07
Dear Carmen,
Your refund was processed immediately on the same day as your cancellation (February 5) via your original payment method.
All refunds on our platform are handled promptly, without any delays.
The refund authorization number can be provided upon request—please contact us directly if you need this or have any further questions.
They don't answer any emails, they are scammers, they steal people's money! I don't recommend them to anyone!
Reply from Billabook2026-03-07
Dear Bence,
We’ve noticed multiple reviews regarding the same issue.
To clarify, you requested a bank transfer because you stated that the account and card used for the payment had been canceled. Please note that our platform does not process refunds via bank transfer; all refunds are issued to the original payment method.
The refund for this reservation was processed immediately on the same day as the cancellation. Even if the card was canceled, the bank or card issuer typically posts the refund automatically to your account. Please contact us directly, and we'd be happy to assist you further.
Avoid Billabook – Took My Money and Never Booked the Hotel
We booked a two night stay on valentines day in Leukerbad with Billabook. I received confirmation from Billabook, and the payment was processed. However, one day before check-in we were informed that the hotel was overbooked and offered a relocation to a much less desirable hotel.
Despite this being a time-sensitive arrangement, I received no further confirmation, or any kind of information for that matter, leading up to my check-in date. The emergency hotline connects to Smyrooms, who weren‘t able to help due to being a third party. Smyrooms however confirmed that they haven‘t received a response from Billabook regarding the booking either and no hotel booking has been made.
This left me in an extremely stressful position, scrambling to sort out accommodation at the last minute. Relocation is already challenging enough without having to deal with uncertainty about where you’re staying.
To make matters worse, there has been no proper resolution or accountability following the issue. Billabook responded one day after the intended check-in date asking if we wanted to cancel the booking? The lack of communication and follow-through is deeply concerning. I have not received a refund or confirmation of refund to this date despite having requested one multiple times.
Please do not book with Billabook. It is not worth the trouble.
Absolutely unacceptable – still waiting for my refund
I rarely write negative reviews, but our experience with Billabook has been extremely disappointing.
We booked a trip through Billabook and were later informed that we would be relocated. We agreed to the relocation and were told we would receive confirmation once availability had been checked. That confirmation was never sent.
We followed up multiple times via email and phone. No response. No clarification. No solution. Our calls went unanswered and our messages were ignored. Without a confirmed booking and without any communication from Billabook, we were unable to take part in the trip.
At this stage, this is no longer a simple misunderstanding — it is a clear failure of service and responsibility. Billabook has retained our payment while failing to provide the agreed accommodation or any meaningful customer support.
We are still waiting for our refund.
If this matter is not resolved immediately, we will escalate the issue through our payment provider and pursue all available consumer protection channels. All communication attempts have been documented.
We strongly advise others to carefully consider whether they are comfortable booking with a company that does not respond when issues arise.
Billabook, this is your opportunity to resolve this professionally. We expect a prompt refund and a written response.
This company is very untrustworthy do not spend money with them. They will show you a date you can cancel for free but once you pay and make your booking they then send a confirmation and change the cancellation fee so you have to pay. They do not respond to emails and they have the worst customer service I have ever had. Save your time and money and look elsewhere
Reply from Billabook2026-03-18
We requested the reviewer’s full name, email address, phone number, or any other booking details. However, Trustpilot did not provide any information.
We encourage the reviewer to contact us directly with the correct booking details so we can investigate and resolve any concerns.
Scam company. I booked with them and they never sent the booking to the hotel. I paid out of pocket for 2 out of the 3 nights. After deciding to leave because I didn't want to pay for a third night, they then decide to contact the hotel and tell them about my booking. We had already left at this point and I never received credit for my third night stay that I paid for. I would not trust this company and would never book with them again.
Extremely Poor Support – No Response, No Transparency
I strongly advise caution when booking through Billabook.
I had to cancel a reservation due to a documented medical emergency (medical report provided). The hotel, Lapita, Dubai Parks and Resorts, Autograph Collection, confirmed in writing that they have no objection to processing the refund once the request is submitted properly through the supplier channel.
Despite this:
It is practically impossible to speak to a Billabook.
There is no clear customer service line.
Emails go unanswered.
No confirmation has been provided that the refund request was even submitted to the hotel.
The booking structure is multilayered agencies, which makes resolution extremely complicated. As a customer, you are left chasing multiple parties while Billabook are unreachable and provides no clear answers.
The hotel has confirmed they will comply once the request is received. The delay appears to sit entirely at Billabook’s level.
A company handling customers’ money should provide transparency, responsiveness, and clear communication. In my case, none of this has been provided.
I strongly recommend to avoid booking through this platform.
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