Billabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Written by the business, not verified by us.
Is Billabook legit?
Billabook (billabook.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers experienced severe issues with their hotel bookings, frequently arriving at travel destinations only to discover that no valid reservation existed under their name. Customers also reported extremely poor communication, noting that support teams consistently failed to answer emails or resolve urgent payment and refund concerns.
Some reviewers were happy with their overall experience, pointing out that the initial booking process was fast and prices were significantly lower than competitor sites. However, a small portion of people felt anxious because receiving final confirmation numbers took much longer than expected.
Auto-generated from all reviews of this business. For reference only.
I’d give 0 stars if I could. Billabook charged me €3,000, sent no email confirmation, and when I called the hotel they said no booking existed under my name. This was for a family trip to Rome. Completely ruined.
I already know how this ends: Billabook will reply with “We believe this review is not based on a genuine experience with Billabook. For any unresolved concerns, we encourage contacting our support team directly so we can address them promptly.”
Because it’s an automatic response, and they clearly don’t care about customers — only money.
Reply from Billabook2025-12-29
Dear William,
We have previously requested your full name, email address, phone number, and order details via Trustpilot to investigate this claim, but we have not received a response.
We cannot locate a booking under the information provided.
For context, there is no record of any instance where a guest’s booking was unavailable and they were still charged.
We would greatly appreciate your booking details so we can review and clarify this situation. Once we receive the requested information, we will gladly investigate and provide a resolution.
I booked a hotel in Dubai through Billabook from 14 September 2025 to 18 September 2025. When I arrived, I was informed that the hotel was overbooked, so I had no choice but to find and pay for another hotel.
The hotel manager advised me to request a refund through Billabook. I contacted Billabook customer service multiple times via email, but despite sending many follow-ups, I never received my refund. After a while, they stopped responding completely.
The way this situation was handled was very unprofessional and disappointing. I paid for a service that was not provided, and I was left without support or resolution. This experience caused me a lot of stress and frustration.
Based on my experience, I would strongly advise others to be cautious when using Billabook’s services.
Reply from Billabook2026-01-01
Dear Mazy.
Thank you for your feedback.
We’re very sorry to hear about the inconvenience you experienced.
According to our supplier, the booking was marked as a no-show.
To fully clarify the situation and ensure you are supported, we kindly ask you to contact our customer service with your booking details (confirmation number, email, and guest name) so we can review your case thoroughly.
We take all booking issues seriously and are committed to resolving any genuine problems. Please reach out, and we will work with you to find a solution.
Thanks to the Billabook team, I had an amazing experience. They provided me with the hotel reference promptly, my stay went perfectly, and the rate was much lower than anywhere else I checked. Five stars for both pricing and service!
Updated : i booked a hotel @ ile maurice for 1/3 of the price on booking. I was a bit hesitant because it seemed to good to be true...
The payment went through, but I did not receive an confirmation, not via the website and neither via email. An hour of so after though, I received an confirmation from billabook. The next day I called the hotel and they confirmed our booking !
It was a very bad experience. I tried to use this website to make a reservation. The credit card was deducted, but I didn't receive any messages and emails. The contact website staff did not reply.
Reply from Billabook2025-12-21
Dear Client,
We’re sorry to hear about your experience. Your payment was not approved by our payment processor, so no charge was processed and no booking was made. Any temporary authorization hold on your card was released immediately.
If you need assistance, please contact our support team directly - we’re happy to help.
This is a scam. They will take your money and send you a fake confirmation. There will be no phone number, only an email customer service. When you show up and there is no actual booking and try to reach out, they will keep asking YOU for documents and proof that there was no actual booking. All via email so they can keep running the scam without accountability and show the credit card company that they are attempting to resolve.
Reply from Billabook2025-12-21
We strongly disagree with this claim.
Billabook is a legitimate travel platform that has been operating for many years. All reservations made through Billabook are fully confirmed and guaranteed, and there has not been a single case in which a reservation was not honored or appropriately resolved.
Unfortunately, Trustpilot shows that this reviewer did not provide any information about their experience, so we have been unable to verify the booking or address the issue directly. That said, it is important to note that in very rare cases when a client reports a payment issue, it is standard protocol to request a receipt or proof of payment, as the amount is often held by the hotel until the issue is resolved.
We are always happy to investigate and resolve any issue promptly and invite the reviewer to contact us directly with their booking details so we can assist and resolve the matter immediately.
I booked a hotel with Billabook which had many quality issues (one of them being close to major airport with no soundproofing)
I couldn’t sleep at all the first night and decided to leave. Billabook wouldn’t assist with recovering unused nights and I ended up loosing 600+$. Recommend to use Booking.com instead, from my past experience they handle better this issues.
Reply from Billabook2026-01-01
Dear Saad,
We’re sorry to hear about your experience.
Please note that your booking was made at a non-refundable rate, so unused nights cannot be refunded according to the agreed terms.
While we always strive to assist our guests, we must follow the hotel’s policies regarding cancellations and non-refundable rates.
If you can provide a written confirmation from the hotel agreeing to waive any fees, please send it to us and we will review it promptly.
I booked with them and I arrived to the hotel and I had no booking, they took hours to reply my emails. Their contact page only has a chat that does not allow to send messages, no phone nothing.
The good thing, they reimbursed me back the full amount in the same day
Reply from Billabook2025-12-07
Dear Georgina,
Thank you for your feedback, and we apologize for any inconvenience.
In this case, the booking was not completed, so no confirmation was sent and no charge was ever made. Our team reached out promptly via email and phone to check if you still needed the booking, so we could assist with rebooking, but you were on a flight.
All Billabook reservations that are successfully processed are fully confirmed and guaranteed, and we strive to ensure every customer has a smooth experience. For this reason, we took the extra step to reach out as it was a last-minute booking.
We hope to serve you even better in the future.
Billabook is a fraud and fake. They charged me for no reason and no refund yet.
DONT BOOK WITH THEM.
I already sent 10 emails to customer support. No luck!
Reply from Billabook2025-12-07
We believe this review is not based on a genuine experience with Billabook. For any unresolved concerns, we encourage contacting our support team directly so we can address them promptly.
I had issues with my email due to a breach, so I contacted support. Adam resolved the problem immediately, with great courtesy and complete efficiency.
I would rate it zero stars if I could the worse company to close a hotel with. So unreliable even till the last minute. I wanted the hotel to confirm the reservation and that I have a confirmed room only two weeks after I had booked it with them and paid fully not fully confidently knowing if I would have a hotel once the hotel confirmed the week of the stay it didn’t end there. I got to the hotel and they proceeded in telling me that the payment method keeps declining. I had to pay double for what I already paid with them. And was stressed trying to dispute my card till the last day of my stay, they told me that the company was finally able to be reached. This company does not have a phone number only email. They are so scamming and liars avoid using this company at all cost. I was really trying to be patient, but it was a waste of time and stress.
Reply from Billabook2025-12-01
Dear Eden.
According to Mr. Daniel from the front desk, your booking was fully honored, and you were able to check in successfully. We have responded to all your inquiries and sent follow-up messages to ensure everything was in order during your stay, including communication from the hotel.
If you require any further assistance or clarification, please don’t hesitate to contact us directly.
I booked for a hotel in Dubai 4 months ago for 2000$. Honestly, I was worried about it cause I have had to pay in advance and of all negative feedbacks and evaluations on Trustpilot, but I was surprised. I get the confirmation of my booking at the same day and the payment receipt two days later also the hotel confirmed my reservation within 24 hours.
My experience says top service, everything was like by other trustworthy booking platforms.
AVOID - It is a SCAM. There is no phone, no answer to emails, and its contact form gives an error. The website is fake. BEWARE. Look for all the SCAM fraud reports on reddit (real users).
Reply from Billabook2025-12-07
We believe this review is not based on a genuine experience with Billabook. For any unresolved concerns, we encourage contacting our support team directly so we can address them promptly.
I initially wrote a one star review because I booked a hotel and only received their internal booking number and supplier number. Neither of which is accepted by the hotel. The hotel required a hotel booking number, which I did not get until 24 hours later and multiple attempts to reach out. Eventually the team got me the booking number so I’ve updated the review. I’m giving it 4 stars because it was the cheapest option but due to me having to reach out and no fast customer support I think the company has room for improvement. Additionally I lost money because of the short time frame to my stay so I booked another hotel using another platform as a plan b.
Reply from Billabook2025-11-14
Dear Salem.
Thank you for your feedback.
We’re happy to hear that your reservation #1487733 was fully recognized by the hotel.
All Billabook reservations are fully confirmed and guaranteed, and we provided the hotel’s internal reference number promptly to ensure a smooth check-in and give you peace of mind.
If you need any further assistance, we’re always here to help.
Billabook are thieves. I did a reservation in Rome for a week. They never give me a response when I paid the hotel reservation. Once I showed up in the hotel, they told me there where no reservation. Billabook stole me $1,500 Euros since the hotel didn't hold my reservation because it was made through Billabook and the hotel will not guarantee the reserve.
Reply from Billabook2025-11-14
Dear Juan,
We’ve already responded to your previous reviews regarding this reservation. Your booking was fully confirmed and charged according to the agreed non-refundable rate, and the hotel refused to provide a waiver despite our continued efforts.
You initially contacted us requesting that we submit a waiver request on your behalf, as you clearly stated that you would not be able to use your reservation. This information was communicated to the hotel.
Three days after the check-in date, you contacted the hotel directly indicating that you might want to use the booking. As per standard hotel policies, a room is not held after a client fails to check in, and according to the hotel, you did not arrive.
We kindly ask that reviews for the same booking be submitted once, as per Trustpilot guidelines, to ensure information is clear and accurate for other readers.
We always strive to assist our guests and secure refunds when possible, but we cannot override the hotel’s policies agreed upon at the time of booking.
The fact that this scam has been allowed to continue truly amazes me.
Like many of the reviews here, my husband and I also trusted Billabook with my vacation plans. After receiving notice that Billabook confirmed the reservation with the hotel, we called and emailed the hotel a few times to double check. Each time we spoke to them they gave us the same answer: no reservation to be found and hotel confirmation number not recognized. We then contacted Billabook multiple times (and cc’d the hotel) and each time they assured us that our reservation had been made, even though the hotel had responded to this email chain confirming that no reservation existed.
The day before our flight was set to leave Billabook then notified us that, after “looking into it”, we had cancelled our reservation 10 days ago and that’s why the hotel couldn’t find it. We were in correspondence with the hotel prior to the date we allegedly cancelled so we know this to be untrue. We let them know this was false and threatened to take legal action if they did not refund the money they extracted from our bank account. Haven’t heard from them since.
I’ve also noticed a pattern in how Billabook tends to respond to these reviews, so let me reiterate in advance: my booking was NOT fully guaranteed and was NOT confirmed by the hotel at any point. I did NOT check into my reservation since none existed. I did NOT cancel my reservation. They did take the money out of my account (not just a hold). And I have NOT received a refund even though Billabook didn’t provide the services I paid for.
Please don’t ever, ever use Billabook.
Reply from Billabook2025-11-07
Dear Nicole,
Our records, including a verified recording of the cancellation process, confirm that you cancelled your reservation on October 20. We have also shared with you the reason for this cancellation, as provided by you during the cancellation process. While we will not disclose the details publicly for privacy reasons, it is clear that the booking could not be used under your circumstances. This cancellation was processed in accordance with the non-refundable booking conditions agreed at the time of booking.
Please note that threats, disputes, or reviews will not override the cancellation policy or terms you accepted. We take customer service seriously and will continue to provide support where appropriate.
Booking cant be confimed and Very Limited effort made to provide confirmation
(Update:
It turns out Billabook is a real booking platform.
The Booking was successful!, I didnt belive it.
On the morning of the check in I recived an email saying the booking was ready to go. I didnt belive it. I thought it was a scam becuse they were taking so long to reply
I booked seperatly with the hotel and when I arrived they said I had two bookings.
In short:
I was able to make a booking with Billabook but I had no way to confirm it was a real booking untill I arrived at the hotel
If Billabook can find a way to assure customers that their booking is real, they will be a very competative business,
Unfortunatly under the current system it does not work for guests.
Billabook verified is a nice Idea, but it is not a good enough level of assurance for the customer.
I wish Billabook all the best, as I think they have a good Business model, but I think it needs to be improved.
I would consider using billabook again.
I will leave the notes below as a record of my experience, and I will update my star rating from 1 Star to 3 Stars.
If I could confirm the booking within a few days of making the booking, I would give 5 starts.
Maby Billabook is Still a start-up business with a few systems and processes to improve,
I hope so and I hope they can go well, because desipte the stress of having to make two bookings ect, they did ultimatly save me money!
If you are comfortable with not being able to confirm your booking for a long time, I would consider using Billabook if your could save some money on the boooking
All the best Billabook!!
----------------------------------------------------------
Historical Record of events:
I made a reservation via billabooka on 29/10/2025 and intend to stay on 29/12/2025.
My Internal booking referance (not the one they say is for the hotel) is 1452029:
-I recived an email saying my booking (and all details) were confirmed
-I checked the reservation with the hotel by using my name
-The hotel said there was no reservation under my name
-I sent an email to Billabook that the reservation could not be confimred by the hotel
-I then recived an email from billabook with a booking number, the email said they had checked this number with the hotel as part of Billabook verified
-I sent the booking number, my name and dates of stay to the hotel
-The hotel again confirmed there was no such booking at the hotel
-I contacted Billabook again to advise the booking number they gave me was invalid
-Billabook replied and told me the booking was confirmed (even though I sent them a screenshot of the hotels reply saying it wasnt)
-I asked them how they confimed the booking with the referance number if I was not able to confirm the booking with the refernace number
-For the last two days of asking for assistance I have not recived any reply
3 days (72hours) have passed since my initial reques for help, for the last 2 days (48 Hours) I have not recived any reply.
I have screenshots with date and time stamps that document all of the steps described
I have requested that since 'Billabook verification' was sold as part of the package and because the booking cannot be verified that billabook refund the booking on the basis that they are unable to deliver the service they have described
Will I get a reply? Lets see?
Update:
7th Nov, I received a reply, -
They said they are reaching out to their supplier to get a contact name for the hotel so they can confirm the reference is available with the hotel.
This is strange given that I supplied them with an email from the hotel stating the booking was not valid
Secondly: In a previous email they said the booking reference had been confirmed with the hotel reception. But now say they need a contact for the hotel. They have contradicted themselves by saying they confirmed the booking with the hotel and now asking for contact details for the hotel, because how could they have confirmed the booking with the hotel in the first instance if they don't have a contact detail for the hotel and are now asking for the contract details
I alerted them to this issue on Monday night, it is now Friday morning and they still say they are "reaching out to their supplier". It should not take this amount of time to be in contact with a supplier if there was a genuine issue. I think saying they are contacting the supplier is a delay tactic so they can make it seem like something is being done.
I don't believe they have or intend to supply a booking, on this basis I have now requested they return the money I paid them, as I will need to book elsewhere because I cannot go to the location with a confirmed hotel
If there is no booking and they do something about it I will be satisfied
Reply from Billabook2025-11-07
Dear Adyen,
Thank you for your feedback.
All Billabook reservations are fully confirmed and guaranteed.
We understand the hotel initially could not locate the reference from our supplier; while this can happen due to internal processes, it does not affect the validity of your booking, which is secured for your stay.
We are coordinating with the supplier and hotel to provide the reference that matches their records, ensuring a smooth check-in.
We appreciate your patience and remain committed to supporting your stay.
Super.com
Vio
Stayforlong
Traveluro.com 
Destinia
Amimir.com
Trip.com
trivago DEALS