DO NOT TRUST
The fact that this scam has been allowed to continue truly amazes me. Like many of the reviews here, my husband and I also trusted Billabook with my vacation plans. After receiving notice that Billabook confirmed the reservation with the hotel, we called and emailed the hotel a few times to double check. Each time we spoke to them they gave us the same answer: no reservation to be found and hotel confirmation number not recognized. We then contacted Billabook multiple times (and cc’d the hotel) and each time they assured us that our reservation had been made, even though the hotel had responded to this email chain confirming that no reservation existed. The day before our flight was set to leave Billabook then notified us that, after “looking into it”, we had cancelled our reservation 10 days ago and that’s why the hotel couldn’t find it. We were in correspondence with the hotel prior to the date we allegedly cancelled so we know this to be untrue. We let them know this was false and threatened to take legal action if they did not refund the money they extracted from our bank account. Haven’t heard from them since. I’ve also noticed a pattern in how Billabook tends to respond to these reviews, so let me reiterate in advance: my booking was NOT fully guaranteed and was NOT confirmed by the hotel at any point. I did NOT check into my reservation since none existed. I did NOT cancel my reservation. They did take the money out of my account (not just a hold). And I have NOT received a refund even though Billabook didn’t provide the services I paid for. Please don’t ever, ever use Billabook.