Billabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Written by the business, not verified by us.
Is Billabook legit?
Billabook (billabook.com) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many consumers experienced severe issues with their hotel bookings, frequently arriving at travel destinations only to discover that no valid reservation existed under their name. Customers also reported extremely poor communication, noting that support teams consistently failed to answer emails or resolve urgent payment and refund concerns.
Some reviewers were happy with their overall experience, pointing out that the initial booking process was fast and prices were significantly lower than competitor sites. However, a small portion of people felt anxious because receiving final confirmation numbers took much longer than expected.
Auto-generated from all reviews of this business. For reference only.
I am currently stuck at a hotel and no reservation
I am currently stuck at a hotel I have a booking for through billabook and they can't find my reservation. I've gotten no help from billabook. AVOID, it's a scam.
EDIT:
Despite what they have written below, I NEVER received a refund for this. I actually had to go to my bank to dispute the charge. I had to then go book another accommodations last minute as they absolutely refused help. I was stuck at my hotel at 2 in the morning with two small children with no assistance and then it turns out it was never booked by billabook and they did not refund me. Truly avoid at all costs. This is a scam company.
EDIT 2:
Never made a booking for me, never gave me a refund.
Reply from Billabook2026-02-18
Dear Kristine,
Thank you for your feedback, and we apologize for any inconvenience.
Our team is already in direct contact with you to ensure your situation is addressed promptly and resolved as quickly as possible. We appreciate your patience as we work to assist you.
Shame on me for getting excited about a deal here and not reading the reviews first. I booked and paid in full through Billabook. They provided me with a hotel reservation confirmation number, which gave me comfort at first. However, when I called the hotel ahead of time to make a simple request, they could not find my name in their system.
I contacted Billabook (which is nearly impossible in real time since there is no phone number and no live chat — email only). They responded saying they had the confirmation and everything was fine.
I called the hotel again. This time they located the confirmation number — but it was under a completely different name. Not mine.
I emailed Billabook back three separate times with no response.
When I arrived at the hotel, it was the same situation. No reservation under my name. The confirmation number I was given was not tied to me. Standing at a front desk with luggage after paying in full, and having no way to speak to a live human being, is not something any traveler should have to experience.
The biggest issue here is not just the mistake — it’s the lack of real-time support. Email-only communication when you are actively checking in is simply not acceptable.
I will not be using this service again. Travelers need reliability and accessible support, especially when something goes wrong.
Reply from Billabook2026-02-14
Dear Juan,
Thank you for your feedback, and we apologize for any inconvenience.
Your reservation was valid and confirmed with the hotel.
As soon as you contacted us, our team responded in real time, spoke directly with the hotel’s front desk, and assisted you over the phone. The booking was quickly located, and the hotel confirmed that you successfully checked in.
All Billabook reservations are fully confirmed and guaranteed, and we’re glad we could assist you in completing your check-in. If you still need any assistance, our team is always here to help.
Not only did they offer the best price, but when I informed them that the rate on Billabook had dropped, they honored the lower price. Excellent experience!
Terrible experience and I wouldn’t trust them again. I arrived at the resort and the room that I had purchased through Billabook was not found. None of the confirmation numbers worked and the front desk had never heard of Billabook. They tried to make it seem legitimate with responsive customer service before the trip, but I flew across the country to find out that I had no reservation through them.
They’ve since emailed me saying my payment was verified with 3D Secure and cannot be disputed. No apology for not having a room ready or questioning as to why I disputed the charge, which would be any company’s first step if they truly booked a room for me. If you’re thinking of using them, I would proceed with caution.
Reply from Billabook2026-02-08
Dear Jake,
Thank you for your feedback, and we apologize for any inconvenience you may have experienced.
After reviewing our records, we were unable to locate a booking under the details provided. To assist you further, we kindly request additional information so we can investigate this matter thoroughly. We are committed to resolving any legitimate issues and ensuring our customers have a smooth experience.
We appreciate your cooperation and look forward to your response.
BillaBook is a company operating in Israel. How is it possible that you are engaged in hajj and umrah bookings? You have stated a price lower than that of competitors for high-end hotels during the peak month of the holy Ramadan. This raises concerns about potential scams; please exercise caution regarding this company.
Reply from Billabook2026-02-18
Dear Rikaz.
We could not locate any booking under your name. If you have questions or concerns, please contact us directly.
Scam - they falsely advertise lower prices to get you to book, but you will arrive and there will be no booking in your name. Support number leads to a dead-end agency that says you need to contact Billabook… even though this is the “support” number listed on their website. Company is unresponsive to emails. Stay away.
Reply from Billabook2026-02-08
Dear Chris,
The hotel confirmed that you successfully checked in and that your reservation was valid and fully confirmed. Our team responded promptly to your emails and worked directly with the hotel and supplier to ensure everything was in order. We hope you enjoyed your stay.
I booked 2 nights in Vienna and 2 nights in Salzburg for my first trip to Austria through Billabook, but it has been a nightmare.
After making the payment, I never received a confirmation email. I tried contacting them via their website and email multiple times, but they completely ignored me. When I contacted the hotels directly, they told me there was NO reservation under my name.
It is infuriating to see them still active on Google while they scam innocent travelers. My entire travel plan has been ruined and I feel cheated. Please, save your money and DO NOT book anything through Billabook. This is a total scam.
대한민국 여행자분들 필독하세요. 빌라북(Billabook) 절대 이용하지 마세요. 오스트리아 빈과 잘츠부르크 숙소를 예약했으나 결제 후 확정 메일도 오지 않고, 업체는 모든 연락을 무시하고 있습니다. 호텔에 직접 확인해 보니 예약 내역조차 없다고 합니다. 즐거워야 할 첫 여행 계획이 사기 피해로 인해 엉망이 되었습니다. 제발 저 같은 피해자가 더 이상 나오지 않기를 바랍니다.
Reply from Billabook2026-02-08
Dear Hyunsuk,
Thank you for your feedback.
After reviewing our records, both of your future bookings for July are valid and fully confirmed.
Please note that your messages came from a different email than the one used at the time of booking, to which confirmation was sent.
All information has already been provided, and we consider this matter fully resolved. If you need any further assistance, please contact us using the email registered for your booking.
Saw their booking option through Google, paid and received a charge on my bank. Thought it was suspicious when i went to find my confirmation number nothing loaded on their website. I call the hotel directly and give them my info and they tell me nothing is under my name. I reach out to them through email asking for a cancellation. I am still within my time frame of getting a full refund when asking, magically after they reply to me the cancel/manage button finally works, but it never worked for the past 3 days. They try to get 15 dollars out of me instead of getting a full refund.
Reply from Billabook2026-02-08
Dear Client,
Thank you for your feedback.
Refunds on our platform are processed automatically once a cancellation is made. As no booking details were provided through Trustpilot despite our request, we were unable to verify or assist with this specific case. We look forward to helping you directly if you provide your booking information.
I cancelled my holidays, free refund. Billabook was a little long (30days) but it is ok, they have done a completely refund. Serious service
Reply from Billabook2026-02-08
Dear Albin,
Thank you for your feedback.
As confirmed via email, your booking has been successfully canceled and refunded. If you require any further assistance or confirmation, please don’t hesitate to contact us directly.
I am writing this to warn other travellers: Do not use Billabook.
My experience with them has been a complete nightmare, and I strongly advise you to book elsewhere, even if the price is higher.
Why you should stay away:
False Bookings: They provide what looks like a confirmation on their end, but the booking does not actually exist in the hotel's system.
No Communication: They fail to send confirmation details or payment to the hotels. When I arrived/checked, the hotel had no record of my reservation despite Billabook taking my money.
Potential Scam: This isn't just a technical glitch; it feels like a systematic failure or a scam. You risk being left stranded without a room.
Final Verdict:
Save yourself the stress, the potential loss of money, and the risk of being homeless in a foreign city. It is much better to pay a little more on a reputable site than to deal with the "false bookings" provided by this company.
Avoid at all costs.
Reply from Billabook2026-02-08
This review is one of multiple reviews posted by the same client regarding the same issue. We will not repeat all the details, and we expect Trustpilot not to allow a single case to mislead other readers with multiple negative reviews.
We contacted Atlantis Hotel on the client’s behalf regarding a refund for the first night. The hotel confirmed that the client arrived on the second night, so no refund is possible, as we must adhere to our partners’ policies. All information, including the hotel’s response, has been shared with the client.
I would give zero stars- total rip off
They will steal your money for doing nothing. Had a booking 2 weeks out- Hilton cancelled & refunded - billabook not even giving me a partial refund. This is weeks in advance - nothing happened but some button pushing & they are keeping all my money. There's no customer service & no phone. The email link on website is invalid. I hate that I ever clicked on their theiving website.
The terms are- once you give them your money for a booking, it's non-refundable from that moment on. They won't give a phone number & the contact links on website don't work.
Reply from Billabook2026-01-26
Dear Sheri,
We’re sorry to hear about your experience. Please note that this booking was made through a third-party provider and not directly with the hotel. The reservation was confirmed under a strict non-refundable rate, which means it is not eligible for a refund according to the terms agreed at the time of booking.
If the hotel has issued any written confirmation of a refund, please forward it to us so we can review it with our supplier. We take all customer concerns seriously and will do our best to assist within the terms of the booking.
Booked via Google redirecting me to Billabook. Prices were listed in CAD on both google and at checkout. Was sent a receipt with no currency listed and only realized after the fact I had been charged in USD (the exact same dollar figure - NOT a conversion). Have opened a dispute with my bank. Did not receive a reply to my initial email, follow-up email only received one reply which didn't at all solve the issue then didn't reply to two follow-up emails.
Very sketchy company - will never use again, am out >$1000. The competitive price was clearly a false advertisement as it ended up being more expensive than other companies as they had fraudulently listed the price in CAD.
Billabook is acting criminally. I have been waiting for weeks for a refund that a hotel made to me via Billabook. Billabook is not paying this money. They are also not responding to my emails.
I only received one message asking me to delete a negative review. But it is justified. Be careful with Billabook! No response! No refund! Never again!
Reply from Billabook2026-01-26
Dear Stefan,
We’re sorry to hear about your experience.
Please note that this booking was made through a third-party supplier and not directly with the hotel. According to our supplier, the booking was charged in full and all 5 nights were utilized.
We have forwarded your request for a 1-night refund again and will do our best to assist.
Thank you for your understanding.
18/1/2026: I booked a hotel and received their internal booking number. However, when I contacted the hotel, it replied me that they did not find my booking. The hotel required a hotel booking number, which I did not get even six days from the booking date. I tried email Billabook to get the hotel booking number but so far no reply received.
28/1/2026: a few emails of communication with Billabook. still NO hotel booking number received.
4/2/2026: NOT receiving any updates
10/2/2026: they reassure the hotel booking number will be released 48 hours prior to checkin date.
AND
14/2/2026 22:15: STILL NO BOOKING NUMBER GIVEN (date of checkin: 16/2)!!!!!!
15/2/2025: finally received the booking number and confirmed by the hotel.
This post showed how they work FYR.
Reply from Billabook2026-01-26
Dear Wing Han,
Thank you for your feedback.
All Billabook reservations are fully confirmed and guaranteed.
For bookings made well in advance, hotels often generate their internal confirmation number closer to the arrival date, and it will be sent to you as soon as it is available.
We appreciate your patience and understanding.
⚠️ Avoid at all costs – No reservation, no support, no refund
I booked a hotel through Billabook and received a booking confirmation. When I arrived at the hotel, I was shocked to be told that there was NO reservation under my name and that the hotel has no cooperation or record with Billabook at all.
I contacted Billabook multiple times by email and received absolutely NO response. There is no phone number to call, no real customer support, and no accountability. I was left without accommodation upon arrival and had to find an alternative on my own.
This is a complete failure to provide the service I paid for. The lack of communication and responsibility is unacceptable. I am now forced to file a chargeback through my bank.
Extremely stressful experience. I strongly advise everyone to avoid this company
Reply from Billabook2026-01-26
Dear Anas.
Thank you for your feedback.
Please note that this booking did not go through, and no charge was made. The amount was only placed on hold and has been released.
If you still need assistance with a reservation, please contact us and we’ll be happy to help.
This is not a clarification of facts …You are lying ….I asked for a refund which according to the terms and conditions of the reservation I am eligible for and I was waiting for you to approve the refund for more than 16 days ….Once I saw that you didn’t even reply in my consecutive emails for more than 2 weeks where I was asking my legitimate refund I filled with my card issuer a dispute so as to ensure my money from scam and thieves like your website …..As I see here you reply directly and immediately without any delay to the bad reviews but when it comes to refund money and to give explanations of why the refund process is taking so long you forget to reply to the emails and you forget to refund 827 dollars …You should be ashamed for your scam policy …I am trying to protect everyone else from you
Reply from Billabook2026-01-26
Dear Emmanouil,
For clarity: the booking was cancelled at your request, and a full refund was approved. The dispute you filed with your card issuer immediately afterward was accepted and resolved in your favor. Therefore, any further refund requests are not valid.
We take customer concerns seriously, but attempts to demand multiple refunds or pressure our team via public reviews after a legitimate refund has been issued are not acceptable.
I had a wonderful experience with BillaBook. I contacted their team regarding a price match for my upcoming stay at the Fairmont El San Juan Hotel in January 2026. Since this trip was a special Christmas gift for my family, I was very hopeful for a positive outcome.
The team (especially April) was incredibly helpful, patient, and professional. They honored the price match request and processed the adjustment smoothly. It is so refreshing to see a company that truly stands by its promises and treats its customers with such care and kindness.
I am very grateful for their support and highly recommend BillaBook for their transparency and outstanding customer service. Thank you for making our holiday season even more special!
BillaBook is a reliable platform with a very responsive support team. They truly honor their price match policy and communicate with genuine care. It’s a company you can trust with your travel plans.
Scam of a website.
I cancelled a booking that was clearly refundable and within the window of free cancelation and now they refuse to refund and are ignoring emails.
Seems widespread and my contact the bank said they'll probably get de listed from credit card processing for having so many proven disputes.
Reply from Billabook2026-01-08
Dear Client.
Thank you for your feedback.
All refunds are processed automatically. If the payment was initially held by the bank or payment provider, it may take a few business days for the funds to be released back to the original payment method.
In such cases, the charge may temporarily appear on the account but is not finalized.
Please contact us directly so we can review your case and assist you promptly.
I booked a reservation for tonight and it’s been 2 hours without any confirmation yet my card has been charged. I have reached out to their email with no response.
Reply from Billabook2026-01-01
Dear Travis,
Thank you for your feedback.
No confirmation was sent and no payment was taken because the booking did not go through. The amount was only placed on hold and has been automatically released due to unavailability.
If you need further assistance, please don’t hesitate to contact us.
I would give them a 0 if I could. Booked a hotel for 3 nights when I checked in they had the reservation but I had to pay for it again because they said they had no payment. Will not use them again.
Reply from Billabook2025-12-29
Dear Rod,
We have previously requested your full name, email address, phone number, and order details via Trustpilot to investigate this claim, but we have not received a response.
We would greatly appreciate it if you could provide this information so we can review and clarify the situation. If a double charge occurred at the hotel, we will ensure it is refunded once the details are verified.
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