I booked a hotel in Dubai through…
I booked a hotel in Dubai through Billabook from 14 September 2025 to 18 September 2025. When I arrived, I was informed that the hotel was overbooked, so I had no choice but to find and pay for another hotel. The hotel manager advised me to request a refund through Billabook. I contacted Billabook customer service multiple times via email, but despite sending many follow-ups, I never received my refund. After a while, they stopped responding completely. The way this situation was handled was very unprofessional and disappointing. I paid for a service that was not provided, and I was left without support or resolution. This experience caused me a lot of stress and frustration. Based on my experience, I would strongly advise others to be cautious when using Billabook’s services.