Absolutely unacceptable – still waiting for my refund
I rarely write negative reviews, but our experience with Billabook has been extremely disappointing. We booked a trip through Billabook and were later informed that we would be relocated. We agreed to the relocation and were told we would receive confirmation once availability had been checked. That confirmation was never sent. We followed up multiple times via email and phone. No response. No clarification. No solution. Our calls went unanswered and our messages were ignored. Without a confirmed booking and without any communication from Billabook, we were unable to take part in the trip. At this stage, this is no longer a simple misunderstanding — it is a clear failure of service and responsibility. Billabook has retained our payment while failing to provide the agreed accommodation or any meaningful customer support. We are still waiting for our refund. If this matter is not resolved immediately, we will escalate the issue through our payment provider and pursue all available consumer protection channels. All communication attempts have been documented. We strongly advise others to carefully consider whether they are comfortable booking with a company that does not respond when issues arise. Billabook, this is your opportunity to resolve this professionally. We expect a prompt refund and a written response.