Refund not received for cancelled booking
On the 7th June, my hotel booking was cancelled due to a force majeure. Over the next 3 weeks, I sent numerous emails to Billabook, and tried to phone the customer service number many times, and did not receive a single response. On the 27th June, I received an email from Adam in the Accounts team, saying "We confirm that this booking was cancelled free of charge and the refund was approved and processed from our end". He went onto say that "our accounts team is proactively investigating this transaction with our payment processor to trace the status of the credit", and that he would "provide an update early next week". That email was sent more than a month ago. No money has been returned to me at all. I have followed-up by email and by phone many times since, and I have recieved no reply at all. This situation is now very serious. I need Billabook to process the refund immeditaely without any further delay, and confirm this to me in writing. I would welcome a response from Billabook so that this matter can finally be resolved. My booking number is 2025466.