Reluctant and slow customer service
Bought a small PV 200W panel. It was scratched and damaged in transit. Immediately contacted them to ask to return it. Had nothing but procratsination from customer service department. They seem oblivious of the consumer rights that there is a 14 day cooling off period in the UK if it is an Online purchase!!! Why do they keep asking me to be patient? This has been going on for weeks. I am considering taking this forward legally as they seem unaware of their obligations.