Sent the wrong product, 5 weeks later not resolved
They send me a journal with a plain page refill rather than the gold gilded journal infill as advertised. It has now been nearly five weeks since I first contacted them to ask for a new refill and they still haven’t dispatched the replacement. Customer service reply infrequently promising solutions which they don’t deliver. They should be ashamed. This is not premium service. Edit to add - 6 weeks on I have now been sent a replacement refill but they have sent a lined one instead of plain! They also offered to replace the entire journal and then rescinded this. Appalling.